Role based in Christchurch Working for a well established business About Our Client The company is a well-established organisation within the business services industry, recognised for its commitment to providing exceptional client support. Operating as a medium-sized business, they offer a stable and professional work environment in Christchurch. Job Description The key responsibilities for the Customer Service Processing role are: Manage and process customer service requests with accuracy and efficiency. Respond to client inquiries via email and phone, ensuring a professional and timely resolution. Maintain and update client records in the company database. Collaborate with internal teams to ensure seamless service delivery. Provide clear and concise information about products and services to customers. Handle complaints and escalate issues to the appropriate department when necessary. Monitor service timelines to ensure commitments are met and exceeded. Contribute to improving customer satisfaction through proactive communication. The Successful Applicant A successful Customer Service Processing candidate should have: Previous experience in a customer service or administrative role. Strong organisational skills and attention to detail. Excellent communication abilities, both written and verbal. Proficiency in using customer relationship management (CRM) systems. A proactive approach to problem-solving and handling customer concerns. Ability to work effectively in a team setting. What's on Offer A competitive salary A permanent position within a professional and supportive team in Christchurch. Opportunities for career development within the business services industry. Access to company benefits and resources. Work in a stable and customer-focused environment. If you're ready to take on a fulfilling role in Customer Service Processing, we encourage you to apply today! Contact Ryan Batley Quote job ref JN-082025-6811892 Phone number 44 238 068 2204