DUTY MANAGER - LUXURY RESIDENTIAL
Location: West London | Salary: £35,000-£37,000 DOE | Shifts: 4 on / 4 off | Immediate Start Possible
Join a major new and growing residential community and lead a busy front-of-house team, ensuring exceptional resident experience. Perfect for candidates from hotels or premium hospitality who thrive in fast-paced, high-standard environments, with strong management experience.
ROLE HIGHLIGHTS:
Lead concierge/front-of-house team
Drive service standards & resident satisfaction
Manage rotas, holidays, sickness & lateness
Oversee day-to-night handovers
Handle high-volume operational workload
Work with site leadership to streamline operations
Busy, high-visibility role in a professional environment!
SHIFT MODEL:
4 on / 4 off (day-based rotation)
Hours likely 7am-7pm or 8am-8pm
Elevated role beyond basic concierge tasks
IDEAL CANDIDATE...
Thrives under pressure & leads from the front
Operationally resilient & proactive
Maintains high standards consistently
Hotel or high-end service experience preferred
Certifications (IOSH, Security, TPI) a bonus
BENEFITS:
Health & Wellbeing: Health Cashback Scheme, Health Support, Well-being Apps & Free Counselling
Financial Security: Group Life Insurance
Career Growth: Annual Salary Reviews & Career Progression Training
Lifestyle Perks: Gym & Retail Discounts
Learning & Leisure: Shared Audible & Kindle Library
Rewards & Recognition: Cash Bonus for Referring a Friend, Customer Feedback Bonus, Referral Incentive Scheme, Length of Service Annual Leave
WHY APPLY!?
Lead a high-performing team in a flagship residential development
Real operational ownership & visible impact
Busy, rewarding role with growth potential
Immediate start available
TPBN1_UKCT