Join to apply for the Service Desk Advisor role at Avison Young │ UK.
Location: Stoke‑On‑Trent, England, United Kingdom.
Responsibilities
* Provide high quality operational support for the customer service desk via phone, email, and CAFM chat.
* Act as the first point of contact, create and update jobs on the CAFM system, and liaise with sub‑contractors to schedule work.
* Meet call handling targets and maintain quality standards to achieve service level agreements.
* Log and manage reactive, planned and statutory compliance requests on the in‑house computer system.
* Coordinate with site engineers and field facility managers to ensure requests are completed on time.
* Close jobs and chase sub‑contractor work, ensuring all data is accurate and up to date.
* Manage own workload while meeting deadlines and promoting good relationships with suppliers and site personnel.
* Provide administrative support to the mobile facility managers.
* Commit to continuous service improvement and end‑to‑end process enhancements.
Qualifications
* Proficient in Microsoft Office (Word, Excel, PowerPoint).
* Previous experience using a CAFM system (desirable).
* Exceptional verbal and written communication skills.
* Organised, able to multi‑task, and problem‑solve.
* Customer‑focused with empathy.
* Self‑motivated and able to work under pressure.
* Strong telephone communication skills.
* A minimum of one year experience in a help‑desk environment.
* Experience in a customer‑focused setting.
Equal Opportunities
As an equal opportunity employer, Avison Young is committed to removing obstacles to inclusion. We value diversity and encourage applications from all backgrounds. If you need any adjustments to support your application, please contact careers.uk@avisonyoung.com.
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