The Vacancy
Aldermore Group – why we exist
Let us tell you a bit about us
We’re Aldermore – the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.
We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car, van or motorbike.
This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.
Let us tell you a bit about the opportunity
The Commercial Performance Director will play a pivotal role at the core of Commercial Shared Services (CSS), driving the alignment of CSS activity with Aldermore’s Group Strategy and business goals. This role is central to shaping and advancing business line strategies, ensuring CSS delivers a unified, consistent view of its contribution across the Group.
By providing strategic guidance that balances commercial ambition with regulatory expectations, the Director will help unlock sustainable value for the Group, our business lines, customers, and intermediaries. The role will champion performance measurement and demonstrate the tangible impact of CSS, reinforcing its role as a value-adding, commercially focused partner.
A key responsibility will be to lead the ongoing prioritisation and review of CSS activity, using strategic insight to ensure agility and responsiveness to shifting business needs. This dynamic approach will support decision-making that’s both forward-looking and adaptable.
As a senior leader within the CSS team, the Commercial Performance Director will work closely with Executive Committee and Director-level stakeholders, building trust, influence, and credibility. The role also involves matrix leadership across a broad stakeholder base, driving alignment through the annual planning cycle and beyond.
What will your day look like?
1. Drive planning and performance excellence by leading the development of a robust CSS planning and measurement framework, ensuring high standards in reporting and performance oversight are maintained across the function.
2. Deliver meaningful insight and impact through the design and implementation of monitoring tools and metrics that identify performance trends early, inform rectification plans, and help quantify the commercial value of CSS activity.
3. Be a strategic business partner, aligning CSS activity and resources to Group Strategy and business line priorities. You'll lead development of the annual CSS operating plan and help shape enterprise-wide strategic initiatives through data-driven insights.
4. Influence at senior levels by building trusted relationships across the Group, including with Executives and senior leaders. You’ll advise on performance challenges and collaborate on action plans that keep targets on track.
5. Inspire and empower a high-performing team, providing coaching and leadership to managers who oversee planning, prioritisation, and performance delivery across CSS.
6. Stay ahead of the market, leading competitive and environmental analysis to identify strategic opportunities, and sharing actionable insight that supports growth and informs decisions at Executive Committee and Board level.
What do we expect from you?
7. Strategic thinker with strong commercial acumen, capable of simplifying complex problems and making sound, data-informed decisions that drive business growth and long-term value.
8. Inspiring and emotionally intelligent leader, with a transformational leadership style that motivates teams, builds trust, and fosters a culture of coaching, feedback, and continuous development.
9. Exceptional communicator and influencer, able to deliver clear, engaging messages and build trusted relationships at all levels—internally and externally—through a high level of interpersonal and political awareness.
10. Highly organised and resilient under pressure, skilled at managing multiple priorities and navigating change with discipline, agility, and a strong delivery mindset.
11. Collaborative and relationship-driven, naturally working across boundaries to achieve results, constructively challenging when needed, and comfortable operating in flat, fast-paced environments.
12. Values-led and driven by integrity, demonstrating sound judgment, high standards, and a strong personal commitment to going the extra mile to make a meaningful impact.
What can you expect from us?
13. A friendly and flexible culture, the same as how we work with our customers.
14. A growing organisation that means there’s lots of opportunities to progress
15. A drive for continuous improvement, which you will be empowered to get behind from day one.
16. And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential.
Behaviour Framework
Our behavioural framework underpins our purpose and strategic drivers, as it outlines the behaviours we need to demonstrate in order to succeed. Where our strategic drivers (Stay Ahead Propositions, Relationships That Last and Progressive Platform) outline what we need to do to succeed, our behaviours guide us in how. In your second interview, we’ll ask you to talk through some examples where you’ve demonstrated these behaviours in your previous roles.
The Benefits
As you would expect, we offer a competitive basic salary and reward package, and you’ll also benefit from our commitment to investing in your professional development throughout your journey with us.
Benefits vary across the business depending on the role you do, but these will give you an idea of what to expect:
17. Discretionary bonus scheme
18. Aviva Digital GP
19. Bus And Tram Benefit
20. Employee Assistance Programme
21. Eyecare Voucher & Display Screens/Desk Set-Up
22. Flu Jab Vouchers
23. Group Income Protection
24. Life Assurance
25. Metrolink Annual Pass & Clipper Ticket
26. Microsoft Discounts
27. Private Medical Insurance Shopping Discounts
28. Toothfairy
29. Your Workplace Pension
30. Hybrid Working
31. Critical Illness
32. Cycle To Work
33. Dental Insurance
34. Give As You Earn
35. Government Tax-Free Childcare Scheme
36. Octopus Electric Vehicles
37. Save Our Planet
38. Season Ticket Loan
39. Spouse Or Partner Life Assurance
40. Technology
41. Wearable Technology
42. Wellbeing App
43. Will Writing
Documents