Overview
Thank you for your interest in the post of Retail Assistant with Historic Environment Scotland that will be based in Stirling Castle. This is a permanent position.
Are you looking for a role that is both fun and unique? Youll get a unique view into Scotlands rich history and gain valuable experience in the tourism industry and help bring Scotlands dramatic history to life for our visitors from across the world through proactive selling of retail products. Explore the fascinating stories from Scotlands past and share your passion with international and local visitors who come to Stirling Castle during the summer season.
Responsibilities
Customer Service
* Engage with customers helping them with their buying decisions and answering any questions to improve their enjoyment of the Castle.
* Strive to provide the warmest welcome to our visitors and engage proactively with customer service.
* Carry out the daily operational duties of the shop as requested by the Retail Supervisor or Manager.
* Processing and promotion of retail transactions through the till system.
* Responsibility for the retail areas including ordering of stock, pricing, rotation and attractive display of stock.
* Increase sales through the provision of onsite tastings.
* Ensure a high standard of presentation throughout the site, including following appropriate cleaning processes in both public and staff areas.
* Processing sales, while ensuring that all financial procedures are adhered to and carried out accurately and efficiently.
* Support the team in achievement of quality assurance Key Performance Indicators.
* Actively support HES seminars, events, functions and promotions.
Teamwork
* Proactively communicate with colleagues across the site to ensure high performance, standards and consistency.
* Work as part of a team to ensure that the Customer Service Industry Standards and Quality Services Awards are maintained and participate in local action plan delivery.
Commercial Awareness
* Working together with your team to achieve overall commercial performance targets.
* Maximise commercial opportunities and capitalise on income generating opportunities through selling and upselling appropriate merchandise and promoting other sites and products.
* Assist Retail Supervisor to ensure accurate stock management and assist with stock ordering and deliveries as required.
Health and Safety & Compliance
* Ensure the security of the site, buildings and contents, including acting as key holder (where required).
* Monitor and comply with all H&S procedures/guidance relevant to the site.
* Follow correct procedures to ensure safe operation of all equipment.
* Ensure that the health and safety of staff, visitors and contractors is paramount at all times.
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