Insurance Claims Facilitator
Goodlord’s mission is to be the gold standard platform for renting, and we are looking for an Insurance Claims Facilitator, reporting directly to our Insurance Claims Team Leader, to help us achieve this.
We need someone who is passionate about delivering a seamless experience for our Rent Protection and Legal Expenses Insurance customers. In this role, you won’t just be “processing” claims; you’ll be the expert owner of each case. You’ll have a keen eye for the smallest details, take pride in getting it right the first time, and ensure our Letting Agents and Landlords feel supported through every step of the journey.
Insurance Claims Facilitator day-to-day:
* Detailed Claims Ownership: Reviewing new claim submissions with meticulous attention, ensuring every piece of evidence from tenancy agreements to rent ledgers is complete and compliant before moving forward.
* Technical Assessment: Using analytical skills to assess claims against policy wordings and making clear, accurate determinations on cover, explaining decisions simply and professionally.
* Clear Communication: Providing regular, proactive updates so customers never have to chase us for information.
* Legal & Recovery Partnership: Working closely with panel solicitors when mediation isn’t an option, ensuring they have a perfectly prepared evidence pack to recover property possession and outstanding arrears.
* Financial Accuracy: Processing Rent Protection payments accurately and on time, maintaining a zero‑error mindset when calculating figures and managing settlement timescales.
* Information Excellence: Providing factual, high‑quality information in line with our processes, keeping records audit‑ready.
About you
You should apply for Insurance Claims Facilitator if you:
* Have a forensic eye for detail, spotting inconsistencies or missing signatures and understanding that small details matter most in insurance.
* Take ownership of your caseload from start to finish, proactively driving cases toward resolution rather than waiting for events to occur.
* Communicate effectively over the phone and in writing, establishing rapport quickly and breaking down complex information for customers.
* Are super‑organised, able to prioritise a busy workload and juggle multiple tasks without compromising quality.
* Maintain resilience and positivity, staying calm under pressure and thriving in a fast‑paced environment where priorities shift often.
* Are tech‑savvy, comfortable using software packages such as Salesforce and Google Workspace to keep data organised and accurate.
It would also be great if:
* You have experience in insurance claims, the lettings industry, or a legal/compliance‑heavy environment where attention to detail was your primary focus.
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