Job Description
JOB DESCRIPTION
POST: Systems Trainer
REPORTING TO: Head of Operations
JOB PURPOSE
Reporting into the Head of Operations you will be responsible for training regional teams on effective use of the CRM systems used across group. This role is based in Horsforth and has an OTE range of £30,000 - £35,000 pa.
Lomond is the UKs leading network of Letting and Estate agents with over 60,000 properties under management in the UK. The business currently operates across London, Yorkshire, Manchester, the Midlands, South Coast, and Scotland as well as having a PRS investment team operating across the UK.
The business requires the highest professional and customer care standards consistently applied in each of the group region and we are recruiting for a Systems trainer to ensure each user is proficient on the relevant CRM system that they use.
The role specifically requires experience of using multiple CRM systems and ability to write and deliver relevant training programmes for all user group.
Duties & Responsibilities
1. Build extensive knowledge of the Lettings and Sales functionality of Reapit and, where used, Qube MRI.
2. Write system courses, including system introductions and role-specific modules.
3. Schedule and deliver a minimum of two new-starter courses and two role-specific courses per...