Adult social care is confusing, messy, and often overwhelming. At KareHero, we’re here to change that. Our platform helps families navigate funding, assessments, and care options, combining human advice with digital tools to make the system work better.
As a Care & Community Associate, you’ll work directly with carers guiding them through complex pathways and local authority processes. Alongside frontline casework, you’ll help shape and grow our online community, ensuring it reflects lived experience, builds trust, and supports carers at scale.
This community element is also central to our local authority partnerships, where peer support and engagement are increasingly expected. You’ll play an important role in shaping these outcomes - sparking conversations, sharing content, and translating your professional insight into practical guidance that resonates with carers and commissioners alike.
⚡ This is a hands-on role: part frontline advisor, part community builder, and part system translator. As a small startup, we all stay close to the work. We’re open to different positionings for the right person - from part-time to full-time, and across a range of experience levels. If you’ve worked in adult social care and want to apply that expertise to both supporting families and shaping wider engagement with communities and local authorities, we’d love to hear from you.
What You’ll Do
* Provide expert advice and manage a small caseload on adult social care pathways, local authority processes, and benefits/funding entitlements.
* Act as a subject matter resource for the team on adult social care navigation.
* Moderate and engage in our online community, ensuring it is safe, supportive, and credible.
* Share resources and responses on key care topics (e.g. hospital discharge, Attendance Allowance, Power of Attorney, care funding).
* Bring insight from casework and community into outreach conversations and how we position ourselves with councils.
* Support local authority partnerships, particularly community-related elements, and help with onboarding.
* Contribute to internal projects and research that strengthen how we deliver to both families and public-sector partners.
Who you are
* 1-3+ years’ experience in social care, local authority services, or related roles (e.g. early-career social worker, public sector delivery, community case worker)
* Working knowledge of adult social care in practice (assessments, benefits, funding) and comfortable researching to further understand frameworks and care navigation
* Strong communicator - empathetic with families, credible with professionals.
* Confident writing short content pieces and moderating online groups.
* Organised and adaptable - able to balance caseload responsibilities with community engagement.
* Curious, proactive, and excited by the idea of improving how care services are delivered. Naturally curious about systems, tools, and processes - you ask how things work and want them to work better.
* Comfortable using CRM/CX systems (HubSpot, Zendesk, Intercom) or community platforms.
Interview Process
* Screening interview with Richa, our People & Talent Lead - 30 mins over Google meet, a chance for you to get to know us better and vice versa
* Interview with Ling, our Head of Delivery, and Hiring Manager for this role - 30 mins over Google meet
* A take-home task (it will be nothing arduous, and we want you to take this advice - Use AI to help you sharpen your presentation, don't let it take over! The best task responses are the ones that showcase YOU)
* A review of task interview with Ling and a member of the XLT
* Final interview with Steph, our CEO & Founder
At KareHero, our work is built on empathy, care, and a deep belief in the value of every individual. From our founding, we’ve committed to fostering a culture where people matter—not despite their differences, but because of them. We represent a rich range of backgrounds across gender, race, sexuality, age, disability, neurodiversity, body size, religion, class, and more, and know first-hand why DEI matters.
We strive to maintain a harassment‑free, inclusive, and equitable environment, where every team member feels a genuine sense of belonging—not in spite of who they are, but across the full spectrum of their identity. Everyone at KareHero is expected to actively contribute to this culture, bringing self‑awareness, empathy, and social responsibility to all aspects of their work.We recognise that achieving meaningful inclusion requires confronting systems of prejudice and inequality head‑on. As such, we conduct DEI training for all employees and commit to building a team whose diversity reflects the real world we serve. We respond promptly and transparently to any concerns, ensuring KareHero remains a place where everyone can thrive.
We welcome and encourage applications from candidates of all backgrounds, lived experiences, abilities, and identities. If you’re passionate about caregiving, equity, and creating positive impact in the lives of working caregivers, you’ll find a meaningful home here at KareHero.