Resident Services Co-ordinator (Field Based)
Birmingham (Field Based)
Up to £34,004 per annum
Permanent, full time
Main Purpose of the Role
The Resident Services Co-ordinator will play a key role in delivering a high-quality, responsive, and customer-focused service to residents within a supported housing environment. The role involves providing practical assistance and advice on a wide range of issues including anti-social behaviour (ASB), safeguarding, complaints, and service requests.
The postholder will build and maintain strong relationships with partners and stakeholders to ensure excellent service delivery across a defined geographical area. They will act as a trusted point of contact for residents, supporting them in accessing services, resolving issues, and achieving positive outcomes.
Key Responsibilities
As the Resident Services Co-ordinator, you will be responsible for delivering responsive and high-quality services to residents within your designated area. You will support new residents by providing information about local services, assisting with welfare benefit claims, and signposting to external support agencies where required.
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