Job Overview
Do you have previous experience in delivering great customer service? Do you thrive in fast paced environments, and work well within a team? We are currently recruiting for a temporary staffing coordinator to join our Temporary Staffing Team. This is a fantastic opportunity for someone who has an interest in HR functions to join a well-established team and provide support across all clinical and non clinical functions within the Bristol Hospital Group.
This role would involve shift work and working across a 7 day week between the hours of 06:30 - 20:00. You would also be required to work bank holidays, and 1-2 weekends a month.
Main Duties
Your day to day duties will include but may not be limited to:
* Being a first point of contact to temporary workers, hiring managers, matrons, department heads and divisional Heads of Nursing across the Trust via telephone and email.
* Manage the service inboxes on a rotational basis, provide a prompt and professional response to bank workers and stakeholders.
* Maintain a strong communication channel with various wards and departments throughout the Trust.
* Maintaining a relationship with agencies – liaising with them on a daily basis to allocate unfilled bank duties as required.
Detailed Job Description And Main Responsibilities
* Operate in accordance with Trust policy, Terms and Conditions. Receive bookings from wards and departments to fill temporary gaps in staffing.
* Ensure all systems are maintained and accurate with booking and cancellation information.
* Establish and maintain an effective relationship with bank staff making regular contact by telephone to ensure shift requests are filled in a timely and cost-effective manner.
* Deal sensitively with relaying information about cancelled shifts etc.
* Offer basic advice to callers whether bank staff, Ward Managers or the general public on how to resolve recruitment, cancellation and pay issues.
* Take part in regular team meetings to review service delivery and plan future direction.
* Maintain an effective system of communication both within the team and to the end users of the service.
* Attend meetings if required that promote open discussion on work-related issues and suggestions for change.
* Use tact and persuasion as appropriate to fill bank shifts and cancel, regrade or move staff.
* Deal sensitively and anonymously with confidential information about patients requiring special attention or 1:1 support.
* Relay the skills and qualifications required for the assignments professionally to bank staff and external agency suppliers.
* Implement Trust policies and protocols relating to bank and agency controls.
Ideal Candidate
* Have strong communication skills and the ability to confidently communicate to key stakeholders.
* Previous call centre experience would be an advantage.
* Ideally have previous experience working in an NHS setting although this is not essential.
* Have a flexible working approach.
Person Specification
Essential criteria
* Business Admin Qualification or equivalent experience.
* Experience of working in an Office setting.
* Evidence of Good communication skills.
* Experience of using IT packages & systems.
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Additional Information
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
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