Social network you want to login/join with:
COMPLIMENTS, COMPLAINTS & INFORMATION COORDINATOR - FIXED TERM, Hull
col-narrow-left
Client:
Hull City Council
Location:
Hull, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
8d3f8807856d
Job Views:
5
Posted:
29.06.2025
Expiry Date:
13.08.2025
col-wide
Job Description:
This is a Fixed Term post for 6 months to provide additional capacity to the service.
Hull City Council’s Children, Young People and Families Service is looking to recruit a Compliments, Complaints and Information Officer to assist with our continuous improvement journey.
This is an interesting and important role for a suitably experienced person who is either currently or has worked in the field of children's social care services and children's learning and skills services, which involves co-ordinating, overseeing and quality assuring all aspects of complaints made by children and young people, their families and carers.
The Children Act complaints procedure has three stages, stage 1 is early resolution, stage 2 a formal investigation and stage 3 is an independent complaint panel review.
The role covers all stages of the Local Authority’s process and also involves consultation, enquiries and investigations by the Local Government and Social Care Ombudsman. Complaints in relation to children’s services across the partnership which are responded to via the council’s corporate complaints procedure are also managed within this role.
The role involves direct contact with families and children to glean the details of the complaints and to support operational service managers in responding to and resolving complaints swiftly and efficiently with a listening and learning culture central to this role as complaints help shape our services.
The role also provides analysis of patterns and themes across the service for managers
You will be part of a dedicated team able to work within deadlines with robust organisational skills, excellent communication skills both verbal and in written format and have a keen eye on quality assurance of complaint responses with a clear ambition for improving services for children, young people and families.
We are looking for a motivated and enthusiastic person who has the ability to work as part of a team and is also able to use their own initiative.
Good interpersonal skills are crucial as is problem solving, conciliation and negotiation skills.
We will provide you with a comprehensive induction programme and dedicated one to one supervision.
For an informal discussion about the post please contact Debbie Witty, Integrated Complaints Manager on 01482 616 049 or via e-mail on [emailprotected]
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
#J-18808-Ljbffr