About the Role
TheSupervisoris a key frontline leader who supports the Store Leader and Assistant Store Leader in driving an exceptional customer experience andmaintainingoperational excellence.
Key Responsibilities
1. Support thedaytodayleadership of the retail team, ensuring everyone understands expectations and feels confident in their role.
2. Lead by example through outstanding customer service, product knowledge, and demonstration standards.
3. Providerealtimecoaching and guidance on the shop floor to elevate team performance.
4. Ensure every customer receives a warm, tailored, and premium experience reflective of the luxury standards.
5. Step in to handle customer queries or service challenges with professionalism and empathy.
6. Help the team adapt to the needs of a wide variety of international visitors and VIP guests.
7. Support daily operational tasks including opening/closing duties, compliance checks, stock management, and daily briefings.
8. Maintain exceptional store presentation to reflect both Dyson’s brand identity and thehigh standards.
9. Monitor stock levels,assistwith replenishment, and communicate issues quickly and accurately.
10. Support the store leadership by driving sales performance and inspiring the team to achieve targets.
11. Lead engaging product demonstrations thatshowcaseDyson’s technology with clarity and enthusiasm.
12. Understand store KPIs and help coach the team on the behaviours that influence performance.
13. Partner effectively with the Store Leader, Assistant Store Leader, and wider Dyson Retail teams.
14. Communicate updates, expectations, and priorities clearly to the team to ensure alignment throughout the day.
About You
You’llshine as a Supervisor at London Harrods if you are:
15. Experienced in retail orcustomerfacingroles, ideally with some leadership responsibilities.
16. Passionate about delivering exceptional customer experiences and supporting others to do the same.
17. Comfortable taking initiative and acting as a point of escalation or guidance for team members.
18. Adaptable and efficient in a fastmoving, diverse, and premium retail environment.
19. Enthusiastic about technology and excited to share Dyson’s innovations with customers.
20. Reliable, organised, and proactive inmaintaininghigh operational and store standards.
Ifyou’relooking to grow your leadership skills while playing a key role in a dynamic,high energyretail environment, this role is a great next step.
Benefits
21. 27 days annual leave
22. Competitive pension scheme
23. Private medical care
24. Life assurance
25. Cycle to Work scheme
26. Tastecarddiscount
27. Exclusive Dyson product discounts
28. Optical plan
29. Lunch allowance
#LI-AC1
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.