Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Salesforce Business Systems & Implementations Analyst Role Description ProvideSalesforceconsultancy to the RPS EMEA alliances and operational departments. Support the management ofthe daily amendment and issue requests within the SLAs agreed within the engagement model. Ensure projects areinitiatedcorrectly,well scoped, estimates & project plans are produced. Play a key role during the analysis,implementationand release phases to ensure thefunctional designsmeet business requirements and deliver the defined benefits. Collaborate and influence users and management in the definition, analysis, design and acceptance of new processes and systems. Suggest innovative ways of deliveringefficienciestothe EMEA Salesforce instanceandsupportingprocesses. Configure changesto support the request. Test the changesin a Sandbox & Admin Sandboxto ensure it meets thebusinessneed. Implement thechanges into Production& manage the process tobusiness as usualsupport. Provide subject matterexpertiseto the Business Solutions& Innovationteam. Support the development of the testing regime. Ensure it is both flexible and secure. Produce reports as & whenrequiredby the team, EMEA Alliances & operationaldepartments. Provide practical support to users, along withtrainthe trainer. Hours of Working 35 Hours per week standard contractbetween the hours of 8am & 5pm GMT, Monday to Friday. Performance Criteria Attendance and timeliness,finishingand completion. Understanding of theacquiringbusiness. Detailedunderstanding oftheSalesforceproduct. Willingness to "go the extra mile". High levelof customer satisfaction from the service provided. High levelof getting it right first time for customer interaction. Personal / People Skills / Experience Practical experience ofconfiguringtheSalesforceproduct in a Sales & Operational environment for atleastthreeyears. Salesforce 201, 301 examination successes. Customer first mentality. Strong people skills. Ability to develop relationships withProduct,Technical and Lines of Business. Experience and ability in using soft skills to defuse potentially damagingalliancepartner &departmentalsituations. Professional approach to dealing withalliancepartners and both internal and external customers. Ability tosupportmeetings, reviews and workshops involving internal and external participants. Awareness of commercial sensitivityand data securityis paramount. DevelopedSalesforceproduct implementation skills. Able to adapt to change and handle multipleacquirer partners & merchants. High degree of skill with change management. Good teamwork skills. A high levelof communication skills both written and verbal. A high levelof interpersonal skills to liaise with staff at all levels. A high levelof service &timelyresponses to all internal & external customers. Goodanalytical skills. Proactive thinking. A high levelof self-motivation. A high levelof planning and organisation skills. High standard in the use of Microsoft Office products - MS Word, Excel, PowerPoint, and Outlook. Experience of the following will also be viewed positively, however, not essential; A working knowledge ofFiserv's Merchant processes, Merchant Star International,OmniPay&eMAXSplatforms. Good acquiring knowledge. Financial Services or Banking Industry background. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.