Director of Customer Operations We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for a Director of Customer Operations to lead our end-to-end customer operations, spanning customer experience design, customer service, technical support. Could that be you? If leading and transforming end-to-end customer operations through automation, AI, and scalable models drives you and delivering a reliable, effortless customer experience brings results, then we’d love to hear from you. Here’s why you’ll love this role… - Shape and own the end to-end customer journey across every touchpoint. - Drive a bold CX strategy that balances simplicity, quality, and cost. - Transform operations through AI, automation, and digital first service design. - Lead and develop a high performing customer service and technical support team. - Play a pivotal leadership role in building a modern, customer centric broadband provider. Here’s why you’ll be great in this role… - Proven success leading customer operations in high volume service environments, ideally within telecoms, broadband or utilities. - A track record of delivering transformation through automation, AI, and workflow redesign. - Strong commercial instinct, with the ability to reduce cost to-serve while improving outcomes. - Experience building empowered, accountable teams with a culture of continuous improvement. - Confident operating at senior level, partnering crossfunctionally to drive better customer and business outcomes. The benefits… - Pension – 5% employer / 5% employee contribution. - Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave bank holidays, your birthday, house move and wedding day off. - Option to buy or sell up to 5 additional days annual leave - Enhanced Paternity/Maternity/Adoption leave - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular ‘Lunch & Learns’ - Social Events – Summer and End of Year parties etc. - Customer Obsessed Awards - Regular opportunities to win! Note to agencies – Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System (“ATS”). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role LI-Onsite