Salary Up to £28,500 with progression opportunities up to £31,000 for Senior roles, plus up to 10% annual bonus
Location Belfast
This is a Permanent, Full Time vacancy that will close in 15 days at 23:59 GMT .
The Vacancy
What it’s like to work at Energia Group
* We’re proud that 87% of our employees would recommend us as a great place to work. It’s more than just a job—it’s a place where people genuinely enjoy belonging to a committed and supportive team.
* Our values—Trustworthy, Dynamic, Resourceful, and Community-Focused—aren’t just words, they guide how we work every day.
* We’re dedicated to helping you learn, grow and develop, offering learning opportunities, mentoring, and professional support to help you reach your goals.
* You’ll also enjoy some great benefits, like an annual bonus of up to 10%, our award-winning wellbeing programme, a ‘Wellbeing Fund’ you can spend on whatever recharges you, free counselling service, initiatives to reward long service, free health checks, annual flu jab, free on-site parking, life assurance, plus a generous holiday package with the option to add more days, health cash plans, and fun sports and social clubs.
* We also get the balance right with a hybrid work model, so you can stay connected while still having flexibility.
The Role
Power NI, part of Energia Group, have an exciting opportunity for a Customer Collections Specialist based in Belfast.
We have exciting opportunities for skilled specialists to join our award‑winning teams. As a Customer Collections Specialist, you’ll work within a high‑performing team to support domestic customers who are experiencing difficulties paying their energy bills. You’ll negotiate tailored repayment options, and deliver empathetic, solution‑focused support.
This is a fast‑paced, customer‑centric role involving:
* Proactive engagement via inbound and outbound calls.
* Listening actively and acknowledging customer concerns.
* Offering suitable solutions and setting clear expectations.
* Collaborating with internal teams and third‑party agencies.
* Supporting vulnerable customers in line with regulatory requirements.
We’re looking for candidates who thrive in dynamic environments, demonstrate resilience and empathy, and are passionate about helping customers.
What youll need
* Experience handling difficult conversations in a fast‑paced, target‑driven environment.
* Strong resilience, empathy, and adaptability.
* Excellent written and verbal communication skills.
* Proficiency in Microsoft Outlook and multi‑channel communications.
If you are enthusiastic about this role but don’t meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent we’re looking for.
NB; You are advised to submit your application as soon as possible as we reserve the right to close posts at any time, once we have received sufficient applications.
We also reserve the right to enhance criteria to facilitate shortlisting.
Full details can be found in the job specification located at the bottom of this page.
The Company
Energia Group is a leading energy company dedicated to playing a key role in decarbonising Irelands energy system. Operating through three key business units – Renewables, Flexible Generation and Customer Solutions (Energia in ROI and Power NI in NI) - we provide advanced energy solutions and technologies through these two brands.
Join us if youre passionate about turning ambition into impact, channelling your energy to create a positive difference in Ireland’s renewable energy future.
If so, see how you can be a part of the energy transition.
Take a look at our Energy Moves Us video below which is a great insight into our organisation as an employer and to learn a little bit more about the people behind our business.
1. Apply All applications should be submitted online.
2. Assess Our team will review all incoming applications. You should expect to hear from us within 2 weeks.
3. Shortlist If you meet the basic criteria for the position your application will be passed to the Hiring Managers. Shortlisting begins once the role closes.
4. Interview The next stage will be an online or face to face interview with the Hiring Manager and other members of the team.
5. Second Stage Candidates may proceed to a second stage involving an informal discussion, an assessment (e.g., a presentation), and/or a structured interview session.
6. Offer Following the final stage you should expect a response from our team within 1 - 2 weeks.
Contact Us
If you have any questions about open roles or working with Energia Group, please just drop us an email at careers@energiagroup.com.
Energia Group is committed to making sure that our selection methods are fair to everyone.
To help you during the recruitment process, we will take into account any adjustments that could assist you.
A reserve list will be held for 6 months in which you will be placed if you are suitable for the role.
Best of luck!
Energia Group is an equal opportunities employer.
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