Job Description
Pet Health Advisor - Edinburgh
Vets4Pets Fort Kinnaird are hiring!
Role: Pet Health Advisor (PHA) - a fresh, modern way of managing the client journey in our clinic.Location: Vets4Pets Fort Kinnaird, Edinburgh
If you love people, adore pets, and get a quiet thrill from making a busy day run brilliantly... this one's for you.
The essentials
Hours: 35 hours per week, including evenings and weekends.Typically this looks like:
* 3 full days per week 8.30am-7pm (days vary on the rota)
* 1 in 3 weekends (shorter hours)
o Saturday 9-6
o Sunday 10-4
o Flexibility, rota changes and absence cover are part of the role.
o Overtime: expected
Pay: Starting salary 12.71/hr, expected increase after training and with performance (we aim for 6 months but this can vary) followed by annual salary reviews together which are performance based.
You'll need:
* Experience in client-facing roles (essential)
* A professional appearance
* Confidence with computers, emails, software and digital comms
Why this role exists
This isn't a standard reception job.
Our PHA role is designed to create a gold-standard client experience in a fast-paced clinical environment. You are the calm, capable, friendly link between the pet owner and the clinical team-helping clients feel informed, supported and genuinely cared for.
Who you are (on your best day - and your busy day)
You're someone who:
* Stays calm, composed and kind when emotions are high
* Is warm, confident and professional face-to-face
* Has an excellent telephone manner
* Enjoys problem-solving and finds satisfaction in getting things right
* Likes improving how a service works-not just doing the same thing forever
* Can move quickly between priorities without losing quality
You care deeply about the client experience, but you also understand that great care needs great systems behind it.
What a typical day looks like
Your day will be varied, lively and purposeful.
You'll work across two key areas:
o Front-of-clinic client care
You will:
* Welcome clients and pets
* Answer questions clearly and confidently
* Register new clients
* Support existing clients with everything they need
* Bring a smart, positive, reassuring presence to the front of house
This part of the role needs a friendly, polished, proactive version of you.
2. Telephony + digital client support
You will:
* Handle calls and digital communications
* Troubleshoot client queries
* Liaise closely with the clinical team
* Keep things organised, efficient and well-documented
This part of the role needs your structure, momentum and excellent communication.
You'll also support:
* Admin tasks
* Team projects
* Process development
* Day-to-day clinic teamwork
Full training and ongoing support are provided on the job.
This role would suit
* Someone from the veterinary sector who wants to build a career on the client-care side
* Someone from a fast-paced customer environment (health, hospitality, retail, service) who wants something more meaningful and progressive
* A people-person who also loves animals and enjoys building trust during difficult moments
What you get in return
You'll join a supportive, friendly team where your role genuinely matters.
Benefits include:
* Pension scheme
* 20% discount at The Vet Group, Pets at Home and the Groom Room
* Access to wider discounts and cashback offers
* CPD opportunities through the Vets4Pets Learning Academy for those who progress strongly through onboarding
* Additional surgery-based benefits (shared on application)
Does this sound like you?
Get in touch today!
Please send:
* Your CV
* A short covering letter telling us why you'd be great for this role
Email your application to: Kasia.dowhanreid@vets4pets.com
Vets4Pets is an equal opportunities employer.We look forward to hearing from you.