Job Description
Location: Donnelly & Taggart, Maydown Industrial Estate, 15A Carrakeel Drive, Maydown
Donnelly Group are seeking a dynamic and results-driven General Sales Manager to join our Maydown team. You will be instrumental in driving sales and profitability, while promoting a culture of exceptional customer satisfaction.
Reporting to the Site Director, the ideal candidate will have a hands-on, positive approach, with the ability to lead and motivate a dynamic established Sales team. You will be driven and passionate to achieve the agreed sales targets within the defined operating and financial guidelines. You will deliver exceptional customer service experience whilst implementing plans to optimise the full potential of the department.
About The Role
Roles and responsibilities:
* Work effectively to achieve and sustain the optimal level and quality of sales.
* Develop sales opportunities to maximise opportunities for the range of products.
* Meet sales volumes and achieve exemplary levels of customer satisfaction.
* Lead, mentor and motivate the team to ensure they continuously deliver the highest level of customer satisfaction to every customer.
* Ensure agreed profitability targets are met through the optimisation of sales opportunities combined with appropriate control of costs and expenditure.
* To ensure expert and prompt advice is being provided to new and existing customers regarding the various finance and insurance products that are available with the sale of their new car.
* Organise departmental forecasts and reports in a clear and timely manner.
* Monitor department performance against budget, identify any shortfall and implement plans to improve the performance.
* Work with the Retailer to adhere and improve KPIs and CSI.
* Adhere to FCA compliance.
* A Health and Safety mindset.
* Champion the core values and culture of Donnelly Group.
* Ensure the dealership is always compliant with franchise standards.
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
What You Will Bring
* Minimum of 2 years of sales experience with a proven track record of meeting targets.
* Minimum of 2 years of management, supervisory, or team leading experience.
* Demonstrated ability to deliver outstanding customer satisfaction.
* Knowledge of trade in values, costing and presenting deals is essential.
* Must have a proven track record in high level sales and customer satisfaction.
* Strong people management skills.
* 5 GCSEs at Grade C, including Maths and English or equivalent .
* Full, valid driving license.
* Proficiency in MS Office and strong IT literacy.
* Excellent communication, presentation, and organisational skills.
* Ability to thrive under pressure and work independently or collaboratively.
* Target-driven with a positive and confident approach.
* Proactively drive continuous improvements to processes to ensure an exceptional level of customer service is always delivered.
* Experience with Kerridge or other CRM systems (desirable).
This is an exciting opportunity to join a thriving department and combined with your skills and experience and our support and development opportunities, you’ll have everything you need to drive your career forward.
What We Offer
We believe in looking after our team, and we offer a comprehensive package, including:
* A competitive salary and performance-related bonus, earning potential C.£60k
* Contributory pension and life assurance scheme.
* Excellent training opportunities for ongoing career development.
* A fantastic company health and wellbeing package, including Kingsbridge Hospital Diamond Club membership.
* 30 days of annual leave, increasing with long service.
* PERKs discount card.
* Cycle to work scheme.
Donnelly Group is an equal opportunities employer.
The company reserves the right to expand the short-listing criteria to facilitate the short-listing process. We regularly review applications and reserve the right to close this advert early if we identify suitable candidates.
Skills Needed
Relationship, Hospitality, Sales
About The Company
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.
Company Culture
Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.
Desired Criteria
Required Criteria
* Minimum of 2 years of sales experience with a proven track record of meeting targets.
* Minimum of 2 years of management, supervisory, or team leading experience.
* Demonstrated ability to deliver outstanding customer satisfaction.
* Knowledge of trade in values, costing and presenting deals is essential.
* Must have a proven track record in high level sales and customer satisfaction.
* Strong people management skills.
* Full, valid driving license.
* Target-driven with a positive and confident approach.
Closing DateFriday 13th June, 2025
Contract Typefulltime
Salary£60,000.00 Yearly #J-18808-Ljbffr