Job overview
The Community Rehabilitation service provides community therapy services across North East Essex. We are looking for experienced and self-motivated administration professionals to support the clinicians with essential patient-related, non-clinical tasks and administration. Successful candidates will be highly organised individuals who are able to identify solutions and work using their own initiative.
This post will provide essential support to the clinical team enabling them to focus on direct patient care.
Applicants must have a full, clean driving licence and their own transport
This post can be based at Kennedy House, Clacton, or The Crescent, Colchester
Main duties
Clinical Support Officers will be an integral part of the service, managing clinical administration and other tasks which may include:
* Registration and initial screening of the Community Rehabilitation and Strength & Balance service referrals
* Patient advice, support and liaison for the Strength and Balance classes
* You will work closely with the Community Rehabilitation Team, supporting with delegated clinical and non-clinical tasks to ensure the smooth running of the service
* You will allocate all Community Rehab patient visits on SystmOne
* Create and apply ledgers
* First point of contact for staff and patients
* Liaison with other health professionals
* You will provide direct administration support to the clinical team including ordering, maintaining stock and other general administrative tasks including photocopying, printing
* You will work in close collaboration with, and under the management of the Professional and Clinical Leads
* Full training and support will be provided to ensure optimum staff performance and service delivery
* You will have the ability to build relationships with patients, helping to support and motivate them
* You will be a committed team worker, supporting the delivery of care
* We offer a well-established supervision and appraisal structure, and we have a firm commitment to CPD. You will have the opportunity to be actively involved in service development
About us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff. We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what\'s widely regarded as the world\'s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Details
Date posted: 03 September 2025
Pay scheme: Agenda for change
Band: Band 3
Salary: £24,937 to £26,598 a year per annum pro rata
Contract: Fixed term
Duration: 11 months
Working pattern: Part-time
Reference number: 432-HR658-25
Job locations: 659-662 The Crescent, Colchester Business Park, Colchester, CO4 9YQ
Job description
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Experience
* Previous general office experience
* Experience of working with confidential and sensitive information and data
* Experience of using Microsoft packages
Desirable
* Previous secretarial support experience
* Previous meeting management experience
Qualifications
* GCSE Maths and English pass at grade C or above (or equivalent)
Desirable
* ECDL or similar
Knowledge
* Knowledge of office administration and office equipment
* Knowledge of Microsoft packages, including diary management
* Understanding of patient needs and NHS
* Awareness of Health & Safety relevant to role
* Understanding of Information Governance
Additional information
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration: Applicants must have current UK professional registration. For further information please see the NHS Careers website (opens in a new window).
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