Salary: £40,000 - 40,000 per year Requirements: Proven experience supporting IP or IoT-based systems incorporating hardware, software, and configuration tools. Strong working knowledge of Windows, Linux, Android, and iOS operating systems, including virtual environments. Good understanding of networking fundamentals, including routers, switches, and common protocols. Ability to diagnose and troubleshoot hardware and IP-based devices. Excellent communication skills, strong problem-solving ability, and a detail-focused, customer-centric approach. Responsibilities: Provide high-quality technical support to customers and internal teams via phone, email, and remote access. Manage and track support and solutions tasks, ensuring clear communication and timely resolution. Liaise with internal engineering, compliance, and validation teams, as well as external partners, to resolve technical issues. Deliver remote and occasional onsite technical support, escalating issues where required. Produce and maintain technical bulletins, support documentation, and training materials. Technologies: Android Hardware IoT Support Linux Windows iOS More: We are an established engineering business situated in Wolverhampton, experiencing growth across our product and solutions portfolio. We offer a permanent position as a Product Support Engineer within a quality-driven environment, providing long-term stability and opportunities to influence product improvement, support capability, and customer satisfaction. Our benefits include 25 days of holiday plus bank holidays, a pension scheme, health and wellbeing benefits, and regular company events. last updated 5 week of 2026