Purpose of the role
Reporting to the Head of IT, this role assists with the development and maintenance of the IT applications for Phoebe Philo Ltd, ensuring that the applications necessary to support the business are user-friendly, effective, cost-efficient, secure, and compliant.
Responsibilities
* Collaborate with all departments across the organisation to understand their requirements and work with them to select and implement technology to support their needs, including:
* Front end ecommerce stack: work with the digital team to ensure that the front end ecommerce stack is optimised, resilient, secure, and compliant.
* Airtable: work with the product development and the rest of the business teams to understand their needs and further enhance the Airtable solution that supports the unique design and development process of the company.
* Finance: work with the finance team to ensure that systems for accounting, reporting, accounts payable, online payments, VAT, and payroll are optimised, resilient, secure, and compliant.
* Logistics: work with the logistics team to ensure that the right systems are working well and improved for carrier management, shipping labels, returns handling, etc.
* Sustainability: work with the sustainability, development, and production teams to optimize systems for collecting and tracking sustainability data.
* Integrations: ensure that system integrations, including middleware, are optimized, resilient, secure, and compliant.
* Develop and manage relationships with partners and contractors to ensure technology requirements are delivered and supported.
* Provide guidance and training to teams across the organisation on all systems and platforms to optimise system usage.
* Ensure operational reliability, stability, security, and compliance of technology services and applications using industry standards and best practices.
* Ensure all technology processes comply with relevant laws and regulations, e.g., GDPR.
* Drive collaboration across teams to ensure smooth rollout of technology.
Qualifications, Skills, Experience Required
* Degree in Computer Science or demonstrable experience.
* 3-5 years’ experience in technology roles within fashion, with experience in e-commerce, product development, and support functions in fashion (ideally luxury fashion).
* Experience in a start-up/scale-up environment demonstrating the ability to continuously update and improve the technology stack through different growth stages.
* Knowledge of current and emerging computer architecture and technologies, application development techniques, and suppliers/partners.
* Experience with relevant systems such as Shopify, Hubspot, Powerfront, Avalara, Global-E, JOOR, Brightpearl, Airtable, Microsoft Business Central, Concur, SDI, and no/low code platforms like MAKE.
* Ability to lead the development and delivery of business technology projects to meet objectives.
* Proven ability to apply technology solutions to business problems.
* Excellent problem-solving, decision-making skills, and ability to work under tight deadlines.
* Excellent communication skills with the ability to explain technology to non-technologists.
* Strong stakeholder collaboration and influence skills.
* High standards of quality combined with a resourceful, can-do attitude.
* Excellent leadership and interpersonal skills to build trust and credibility.
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