German Speaking Customer Service Advisor
Edinburgh – Office Based
£26,800
Monday–Friday, 8:00am–4:30pm
Fluent in German and ready for your next opportunity?
Join a dynamic and friendly team in Edinburgh as a German Speaking Customer Service Advisor. This is an exciting opportunity to build your career in a fast-paced, travel-focused environment where your language skills truly make an impact.
What you’ll get
* 33 days annual leave
* Monthly performance-based bonus
* Free on-site gym
* Health cash plan
* Employee wellbeing & assistance programme
* Enhanced sick pay
* Life & health insurance
* Enhanced family policies (maternity, paternity, adoption)
* Ongoing training and development
* Regular team events
* Refer-a-friend bonus scheme
Your role
As a German Speaking Customer Service Advisor, you’ll support customers with travel-related queries and deliver a seamless experience across multiple channels.
You will:
* Respond to enquiries via phone, email, and live chat
* Provide clear, efficient, and empathetic solutions
* Build strong relationships with customers
* Stay up to date with promotions and company updates
* Work closely with your team to maintain excellent service standards
What you’ll need
* Fluent German and English
* Previous experience in customer service
* Strong communication and problem-solving skills
* Comfortable using Microsoft Office
* Ability to stay calm under pressure
* A proactive, positive attitude and desire to succeed
Why join?
You’ll be part of a supportive company that values your development, rewards performance, and offers genuine career progression opportunities.