At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home! At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home! Details This is a full-time role working Monday-Friday 7:30-1700, and every other Saturday from 08:00-12:00. What You’ll Be Doing Answer incoming customer calls, handle enquiries, and support order processing. Support the trade counter by assisting customers in person when required and helping ensure the counter runs smoothly. Provide a high level of service to existing accounts and build strong customer relationships. Identify and pursue new business opportunities, following up leads and developing new customers. Support and grow existing accounts by understanding customer needs and recommending suitable products or solutions. Maintain strong shopfloor standards, helping keep the branch organised, safe and presentable. Be flexible and willing to support other areas of the branch when required. Work closely with the wider team to ensure customers receive the best possible service. Use industry knowledge and an understanding of the trades to communicate confidently with customers. What We’re Looking For Enthusiasm - Positivity and unyielding passion for the merchant world. Decency – Honesty, integrity, and mutual respect Team Spirit - A genuine desire to help others, working collaboratively and achieving results together. Pride - Dedication in producing top-notch results. What’s in it for you Competitive Basic Salary Performance Related Bonus 34 days holiday per year Retirement Savings Plan (Pension) – with Legal & General Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings. Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway Aviva Digicare Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation) Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover Refer a Friend scheme Wellbeing Centre via Work Perks Why Choose Us? Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations. Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel. We listen and learn – we know we haven’t always got all the answers – listening and learning with you is what helps provide the best service to our customers. Professional Development - We are invested in your success! Can we add this instead? You have a real chance to progress- the only limits are your own Explore our apprenticeships, training, and mentoring programs designed to elevate your career. Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks ! What's Next If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process. Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!