We're looking for a Service Design & Transition Manager to join one of our high profile clients for a 3 month contract. Hybrid working of 2 days a week in the office.
About the Role
As Service Design & Transition Manager, you will lead a revised service design of an operational service, working closely with stakeholders across multiple organisations. You’ll ensure services are efficient, scalable, and aligned with shareholder expectations.
Key Responsibilities
* Deliver a revised service design backed by shareholder requirements and performance outcomes.
* Engage with stakeholders across partner organisations to ensure alignment and clarity.
* Define and deliver process changes, new RACI models, and supporting OSS/IT requirements.
* Manage the smooth transition from the legacy model to an improved operational framework.
* Communicate strategic plans and progress to senior leadership.
* Champion cultural and operational change across delivery teams.
What You'll Bring
* Strong background in Operational Service Management within telecoms or infrastructure.
* In-depth knowledge of ITIL v4 (certification preferred).
* Strategic mindset with a practical approach to driving service transformation.
* Experience defining SLAs, KPIs, and influencing senior stakeholders.
* Familiarity with OSS systems and infrastructure operations.