Operations Manager Operations Manager Job Purpose:
To lead and manage all aspects of international and domestic freight operations, ensuring high service standards, financial performance, and customer satisfaction. This role involves hands-on operational expertise across all transport modes, driving team development, operational efficiency, and process improvement.
Operations Manager Key Responsibilities:Operational Leadership:
1. Oversee daily international and domestic freight forwarding activities including import/export, cross-trades by sea, air, and land.
2. Lead daily team meetings, logging and tracking all action points via the Action Tracker Log.
3. Identify trends within key accounts and proactively implement strategies to improve or sustain performance.
4. Continuously review and optimise operational processes to reduce resource expenditure and enhance automation and efficiency.
5. Collaborate with the Client Relationship Manager to support customer development and identify new commercial opportunities.
6. Support the implementation of new trade lanes, ensuring operational readiness and process integrity.
7. Conduct regular one-on-one meetings and appraisals with team members, fostering open communication and development.
8. Provide hands-on op...