Deputy Director, KAI Customer Compliance Strategy - Croydon
About the job
Job summary
The role is to lead the KAI Customer Compliance Strategy (CCS) team. This involves setting the direction for four Grade 6 teams, ensuring they produce high quality analysis that meets customer needs.
It is essential for HMRC to understand the value of tax lost to non-compliance, and the behaviours contributing to the Tax Gap, in order to take action to reduce non-compliance. KAI CCS plays a crucial role in measuring HMRC\\\'s compliance performance and is influential in decision making on operational policies.
Job description
* Leading on HMRC\\\'s flagship Official Statistics publication \\\'Measuring Tax Gaps\\\' and ensuring that full value is derived from this key product, which is the starting point for HMRC\\\'s compliance strategy.
* Working in partnership with HMRC\\\'s Risk and Intelligence Service (RIS) to understand risk, including to deliver the Strategic Picture of Risk (SPR).
* Providing ministers, HMRC and the Office for Budget Responsibility with analysis relating to HMRC\\\'s operational policies. Delivering and co-ordinating outputs for Fiscal Events and Spending Reviews for operational/compliance measures. Ensuring the right long-term analytical products are developed and deployed for future events.
* Delivery of high quality analysis using the Tax Gap and other insight products to ensure that business areas across HMRC get full value from KAI CCS\\\'s analysis and evaluation.
* Leading for KAI on the estimation of error and fraud, building analytical expertise across the Directorate.
* Providing clear, concise and balanced briefing for hearings of the Public Accounts Committee and Treasury Select Committee.
* Building a programme of evaluation on measures which \\\'Close the Tax Gap\\\' including the recruitment of over 5,000 additional compliance staff over the next 5 years.
* Ensuring that KAI contributes fully to the work to innovate compliance activity delivery, for example use of new data sources or predictive analytics to target HMRC interventions.
* Alongside the rest of KAI Senior Leadership Team, the post holder will need to show wider corporate leadership.
Person specification
* Knowledge of a wide range of analytical techniques and practical application of these techniques to solve business/policy problems. The ability to support teams in using innovative methods in areas where there may be limited data. You will provide constructive challenge to ensure methods are fit for purpose and robustly defend analytical decisions.
* Experience of clearly articulating complex, technical analysis in an accessible way. You will need to communicate with credibility on high profile statistics which are subject to close external scrutiny, including at a ministerial level
* Evidence of managing competing demands and working collaboratively to deliver high quality products to tight timelines. The ability to confidently work through challenging analytical issues while maintaining trust across a diverse group of stakeholders in a fast-paced environment.
* Experience of leading and developing large analytical teams to deliver team and organisational objectives at times of pressure, while showing a genuine focus on wellbeing, diversity and inclusion.
Desirable Criteria:
* An understanding of HMRC\\\'s compliance operations and/or fiscal event processes is desirable for this role (this may be considered only in the event of closely matched candidates).
Membership required:
* Membership of, or skills and experience that would allow you to be recognised as a member of, one of the main analytical professions: Government Operational Research Service, Government Statistical Service and Data Scientists, Government Economic Service or Government Social Research.
More information on the analytical professions is available through the Civil Service Analysis Function.
Benefits
Alongside your salary of £76,000, HM Revenue and Customs contributes £22,017 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
* Learning and development tailored to your role
* An environment with flexible working options
* A culture encouraging inclusion and diversity
* A Civil Service pension with an employer contribution of 28.97%
Things you need to know
Selection process details
This campaign is being managed by HMRC\\\'s Executive Resourcing team. All applications should be submitted via Civil Service Jobs no later than 23:55 on Monday 19 th May 2025 and must include:
* A CV detailing your career history, key responsibilities and achievements accounting for any employment gaps within the last two years.
* A Statement of Suitability (no longer than 2 pages) demonstrating how your experience meets the essential criteria.
Your CV and suitability statement will be assessed against the criteria set out in the person specification. Please include your full name on both documents.
For all campaign queries including assistance with your application or if you need to discuss a reasonable adjustment, please contact Robert Gavin, Talent Acquisition Partner at
Shortlist
The panel will assess the evidence provided in your CV and statement. Candidates whose applications best meet the essential criteria will be selected for interview.
HMRC is a Disability Confident leader and guarantees to interview candidates applying under the Disability Confidence Scheme who successfully meet the minimum selection criteria outlined in the person specification
Interview
You will attend a panel interview for a more in-depth discussion of your previous experience and professional competence. This will include a 5-minute verbal presentation (further information will be issued in advance).
Interviews are expected to take place via Microsoft Teams.
Feedback will only be provided if you attend an interview or assessment.
This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\\\'s recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).