Helpdesk Coordinator/Administrator
We are looking for a Co-ordinator/Administrator who will be responsible for the day-to-day management/scheduling of the maintenance portfolio of varied client’s properties, ensuring high levels of customer service.
Administrators Key Responsibilities:
Manage relationships with customers and clients. Ensure all customers and clients are updated timeously with relevant information on respective live portals:
* Log all jobs in bespoke system and schedule relevant trade works, ensuring works are completed to client specifications. Raise follow on jobs and appointments on systems following operative requests.
* Coordinate and manage all maintenance issues reported and obtain approval from clients for works to be carried out.
* Raise purchase orders in system for materials for works to be carried out, ensuring cost control for all purchases.
* Communicate with site operatives and sub-contractors to ensure jobs are progressed through to completion.
* Coordinate and liaise with sub-contractors obtaining quotes for works and update information onto live portals as required.
* Manage and chase all outstanding works orders on a daily basis. Update all parties and systems as required and ensure all relevant notes are recorded on the portals.
Skills\Experience Required:
* Strong communication skills and the ability to work well in a team;
* Good computer skills of using E-mail, Microsoft Word, Excel with attention to detail.
Due to our location being based at Blackburn, candidates must be able to travel to this location daily.
Administrators hours of work will be Monday-Friday 8am-5pm with a 1-hour lunch break.
At 1Call, our employees are pivotal to our success and will strive to ensure you feel supported, while also investing in your growth within the organisation. In addition, we offer the following:
* Competitive salary, dependent on experience;
* 28 days paid holiday;
* Uniform provided;
* Excellent career development opportunities;
* A friendly and supportive team atmosphere.
About Us:
At 1Call Property Management Ltd, we have been offering an all-trades service to household, commercial and industrial customers across the North-East region for over 20 years. We believe in giving a quality, effective and expect advice to our customers in just 1Call? We pride ourselves in being professional and personable, whilst offering a friendly and accessible guidance to the customers.
So, if you are looking for a role that is fast-paced and exciting - where no two days are the same, then apply for this Administrator role