We are actively building diverse teams and welcome applications from everyone.
Role
Technical Support - Network & Security
Location: Birmingham - CV2 (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: £38,000 - £45,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday
Interview Process: 2-stage process
Why SCC?
* An inclusive workplace
* Excellent package: solid basic and company benefits
* Hybrid working & core hours in line with role requirements
* Career development and life-long learning opportunities
* Opportunity to join Europe's largest privately-owned IT Company
Role Purpose
The Technical Support – Network & Security role is responsible for supporting a wide range of customers and networking technologies. Planning and assisting in designing and implementing internal projects ranging from major upgrades to full network health checks, as well as resolving BAU tickets.
Key Responsibilities
* Manage and assist the functional operation of technical environments.
* Perform firewall configuration, troubleshooting and administration.
* Monitor and maintain switching infrastructure to agreed service levels.
* Manage incidents and problems appropriately within agreed service levels.
* Create and perform authorised changes to customer environments, attending CABs where necessary.
* Complete software and hardware upgrades periodically.
* Ensure technical documentation is completed and updated to professional standards.
* Contribute to continuous improvement programs across technology platforms in the Data Centre.
* Assist with the acceptance into service of new implementations and enhancements/upgrades.
* Contribute to delivering team performance.
* Cover on-call as part of a team rota.
Skills And Experience
* CCNA or working towards.
* Strong background with troubleshooting core network technologies in large-scale or data centre deployments.
* Minimum 1-3 years’ experience providing support to enterprise level clients in a multivendor environment.
* Good working knowledge and experience with Cisco technologies: ASA, Routers/Switches, Nexus Series Switches, Juniper, VSS, FirePower Management Centre/FirePower.
* Good working knowledge and experience with Fortigate technologies: Firewalls, FortiManager/FortiAnalyzer, Fortinet SD-WAN.
* Good working knowledge and experience with F5 load balancing, Meraki managed devices.
* Good working knowledge and experience with VPN technologies: SSL Remote Access VPN, IP-Sec Site-to-Site VPN.
* ITIL qualification or awareness of ITIL processes.
* Ability to work irregular hours, including evenings and weekends.
* Must be able to obtain the Government and/or Police Security levels required for the role and per customer contracts.
About Us
SCC is Europe's largest privately-owned IT business, based in Birmingham. We help clients succeed through IT transformation and exceptional customer experiences. We are a global company that is passionate about IT and seek to simplify the complex.
Equal Opportunities
SCC is committed to providing equal opportunities and an inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably on grounds of protected characteristics.
If you are selected for interview and need any reasonable adjustments, please let the SCC Talent Acquisition team know at the point of scheduling.
Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/
Sustainability at SCC - https://www.scc.com/sustainability-at-scc/
Life at SCC - https://www.linkedin.com/company/scc/life
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