Job Description
As the Workplace and Visitor Coordinator, your role is integral to creating an enjoyable and productive working environment at SilverDoor. You will ensure the smooth running of day‑to‑day operations of the London Global HQ office and ensure all visitors have a high‑quality experience.
Responsibilities
- Front of House and Reception
- Serve as the first point of contact for all clients, guests and visitors, welcoming them promptly, confidently and warmly.
- Maintain a professional, tidy and well‑presented reception area and office at all times.
- Manage visitor check‑in procedures, parking requirements and security protocol compliance.
- Workplace Operations
- Take day‑to‑day ownership of the London office, ensuring smooth operations and consistently high standards.
- Act as the primary contact for all office‑related queries, responding promptly and effectively.
- Liaise with building and site management to coordinate services and address issues efficiently.
- Work with the Global Workplace Operations Coordinator to resolve maintenance needs quickly.
- Manage and update office policies and procedures to maintain efficiency and compliance.
- Lead new‑starter health & safety training and office induction onboarding, including administration of building access passes for staff and visitors, maintaining accurate records and ensuring compliance.
- Champion a positive health & safety culture, acting as a designated Fire Warden and First Aider (full training provided).
- Take responsibility for overall cleanliness and presentation of the office environment, working closely with the facilities team and contracted cleaners to meet standards consistently.
- Keep the team informed of relevant office, building and Chiswick Park updates.
- Manage all incoming and outgoing post and courier deliveries, ensuring items are distributed promptly and handled securely.
- Supplier & Contractor Management
- Manage relationships with office suppliers and contractors, ensuring consistent service standards and value for money.
- Monitor and replenish office supplies, keeping stock levels maintained.
- Event & Project Support
- Provide support for planning and management of company events, encouraging social activities and employee wellbeing to maximise engagement.
- Support the management of SilverDoor's Placement Academy house, acting as a point of contact for placement year students and coordinating daily requirements related to the property.
Working Hours
08:30 - 17:00, Monday‑Friday.
Experience
- Similar experience in a role such as Receptionist, Administrative Assistant or Office Coordinator.
- Knowledge of Health & Safety standards and workplace compliance is a plus (training provided).
Skills
- A proactive, solution‑focused approach, spotting problems before they arise and taking initiative to fix them.
- Excellent written and verbal communication skills, with the ability to communicate with all levels of the business.
- Ability to adapt and "get stuck in" to solve problems quickly.
- Strong organisational skills with the ability to manage competing priorities and multiple requests.
- Excellent attention to detail and consistent follow‑through.
- Professional, confident, friendly and enthusiastic.
- Ability to build effective relationships.
- Great team player.
Legalese (EEO statement)
SilverDoor is an equal opportunity employer. We do not discriminate on the basis of race, colour, national origin, age, disability status, gender, sexual orientation, religion or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to protected status.
