JOB DESCRIPTION
JOB TITLE: Medical Receptionist/Administrator
REPORTS TO: RECEPTION SUPERVISOR
HOURS: 15 fixed shifts, 3 mornings; 8-1 Monday, Tuesday and 10-3pm Wednesday
Job Summary:
Responsible for ensuring the smooth running of the reception area
Job Responsibilities:
Reception Duties
Answering telephones as quickly as possible at the same time maintaining a caring, compassionate and professional attitude to patients.
Accurx – screening and signposting to relevant clinicians/services
Accepting requests for repeat prescriptions, checking the prescription box for repeat prescription requests
Processing repeat prescriptions as per protocol
Responding to and processing E-mail
Checking the practice email account regularly throughout your shift
Patient Registrations – processing as soon as is possible
Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge in the Petty Cash register.
Chaperoning
Administrative Duties
* Scanning Mail and workflow
* Workflow – hospital correspondence to GPs
* Maintaining a log of telephone messages
* Assisting patients with transport to hospital
* Medical Coding from hospital letters, as per protocol
* Patient deductions – processing as soon as is possible
* Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge in the Petty Cash register.
* Helping with the sorting of filing in new medical records in order that they are in the form used in the Surgery
Any other duties appropriate to your pay scale
Confidentiality:
* In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
* In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
* Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include:
* Using personal security systems within the workplace according to Practice guidelines
* Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
* Making effective use of training to update knowledge and skills
* Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
* Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include:
* Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
* Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
* Behaving in a manner, which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
* Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
* Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
* Alert other team members to issues of quality and risk
* Assess own performance and take accountability for own actions, either directly or under supervision
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance
* Work effectively with individuals in other agencies to meet patients needs
* Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
* Communicate effectively with other team members
* Communicate effectively with patients and carers
* Recognize people's needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
* Apply Practice policies, standards and guidance
* Discuss with other members of the team how the policies, standards and guidelines will affect own work
* Participate in audit where appropriate
Qualifications
* GCSE Level
Qualifications
* Proven office and administrative experience in a medical or healthcare setting
* Strong understanding of infection prevention and control protocols
* Excellent communication and interpersonal skills
* Ability to manage multiple tasks and prioritize effectively
* Proficient in using office software and electronic health record systems
* Detail-oriented with strong organizational skills
Job Types: Part-time, Permanent
Pay: £12.46 per hour
Benefits:
* Company pension
* Employee discount
* On-site parking
Work Location: In person