JOB TITLE: Partner Relationship Assistant Manager - White Labels & Embark Pensions
SALARY: £39,825 to £44,250
LOCATIONS: Edinburgh, Bristol or Leeds
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week or 40% of your time at one of our office sites
About this Opportunity
We have a fantastic opportunity to join our Embark Pensions team that supports customers to meet a range of complex pension needs.
You'll play a crucial role in supporting our customer teams, collaborating with our external partners to improve customer outcomes.
What You'll Be Doing
The role involves:
* Processing data using established procedures and testing new procedures to see how we can improve on existing methods.
* Helping senior colleagues with ownership of 3rd party and adviser relationships.
* Conducting independent research using primary data sources and selecting relevant information to enable analysis of key themes and trends.
* Solving problems as they arise and managing escalation processes. Managing relationships impacts, finding the best technical and /or professional solutions, chasing to successful resolution and identifying key trends.
* Organising and preparing complex documents by using multiple computer applications such as Microsoft office whilst also gathering and summarising data for special reports.
Why Lloyds Banking Group
Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.
What You'll Need
* Experience of managing large sets of data in Excel.
* Experience of making customer journeys and processes clearer and simpler, delivering better outcomes for customers.
* Evidence of taking financial data, working independently in a commercial setting to produce accurate insight and supporting commentary from multiple sources. Producing storyboard packs up to a senior level.
* Experience of working with Suppliers and 3rd parties in the financial services industry would be extremely useful.
About Working For Us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 28 days' holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.