Salary: £30,000 - 33,000 per year Requirements: Fluent English is required Fluency in another second language is an advantage but not essential Previous technical support or customer service experience in any sector considered Technical software knowledge is an advantage but not essential Strong communication and problem-solving skills Willingness to work on rotating shifts and on-call support Responsibilities: Respond to customer calls and emails to diagnose and resolve issues Manage and resolve support tickets efficiently Support hardware updates via testing and software communication deployment Coordinate and track hardware repairs and ensure correct tablet configuration Triage bugs and manage their progress through the bug tracking system Collaborate with internal teams on service desk-related matters Provide data entry and configuration support across departments Occasionally travel to the office or customer sites for equipment or training Technologies: Hardware Support More: We are a fast-growing tech company at the forefront of innovation in global communication and business technology services. We offer a salary ranging from £30,000 to £32,000, with an increase to £31,000 after a three-month review and an additional £1,000 shift allowance. Our hybrid working model allows for mostly remote work, with occasional visits to our Farnborough office. This role is part of a shift-based schedule covering a 24/7 global support model. last updated 4 week of 2026