Job Description
Job Title: Software Trainer - (Legal Technology)
Location: Edinburgh
Salary: Up to £35,000 per year - depending on experience
Job Type: Permanent, Full Time. Hybrid working model with UK travel.
About us:
At LawWare, we're passionate about helping law firms work smarter. Our highly recommended practice management software empowers legal professionals across the UK to manage their cases, clients, and compliance with confidence. We're a collaborative, forward-thinking team that values innovation, service excellence, and continuous learning and we're growing!
About the role:
We're looking for a confident and engaging Software Trainer to join our Client Success team. In this role, you'll train and support law firms in getting the most from the LawWare platform, helping them use technology to improve efficiency, compliance, and client service. You'll deliver hands-on software training both in person and remotely, create high-quality learning materials, and play a key role in ensuring our clients get lasting value from their investment in LawWare. This is an exciting opportunity for someone who loves working with people and technology, and who takes pride in making complex systems simple, practical, and rewarding to use.
The LawWare Software Trainer is responsible for delivering high-quality training and support to Clients, helping them unlock the full potential of the LawWare platform. This role focuses on empowering legal professionals to use LawWare effectively, improving their operational efficiency, compliance, and client service. You will design and deliver engaging in-person and virtual training sessions, provide tailored onboarding support for new Clients, and contribute to the continuous development of LawWare's online training resources. Working closely with the Client Success, Development, and Support teams, you'll ensure every Client receives a first-class learning experience.
Key Responsibilities:
* Deliver comprehensive training to new and existing Clients, remotely and on-site.
* Tailor training programmes for different firm sizes, structures, and user roles.
* Guide Clients through system setup, user access, permissions, and key workflows.
* Support data migration by validating data integrity and assisting with readiness checks.
* Provide clear demonstrations of LawWare features, integrations, and best practices.
* Conduct follow-up sessions to assess adoption and address learning needs.
* Maintain excellent Client relationships and respond promptly to queries.
* Collaborate with Helpdesk to improve Client support and self-service tools.
* Ensure training aligns with LawWare service standards, SLAs, and brand values.
* Create, update, and maintain training materials including guides, videos, and e-learning.
* Contribute to the LawWare Training Platform and ensure content reflects current software and Law Society requirements.
* Assist with testing new features and preparing materials ahead of release.
* Stay informed on legal technology trends and suggest improvements to training delivery.
* Work collaboratively across teams and represent LawWare as a trusted advisor.
About You:
You enjoy helping others succeed and can simplify technology for diverse audiences. You bring:
* Experience delivering software or systems training, ideally in legal or professional services.
* Cash Accounting experience within the legal industry.
* Strong understanding of software systems and practice management solutions.
* Excellent communication, presentation, and facilitation skills.
* Experience developing training or online learning content.
* A proactive, client-focused approach with high attention to detail.
* Strong communication, planning, teamwork, adaptability, and initiative.
What we offer:
* Travel expenses.
* Car allowance.
* Pension scheme.
* Standard holiday entitlement.
* Be part of a friendly, supportive, and innovative team.
* Help shape how law firms use technology to transform their operations.
* Work with flexibility and autonomy in a growing business.
Please click APPLY to send your CV and Cover Letter for this role.
Candidates with experience of; Software Training, Legal Technology, Systems Onboarding, Practice Management Software, E-learning Development, Legal Cashiering, Legal Accounts, or Professional Services Training also be considered for this role.
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