Responsibilities
* Leading the team to deliver a great experience for customers in-store.
* Recruiting, training and developing colleagues to build a capable, high-performing team.
* Coaching the team to be knowledgeable and passionate about products, ensuring great range, quality and service for customers.
* Leading trade activity, using insight and expertise to grow sales and maximise profit.
* Developing your knowledge to deliver the Store Change Plan, ensuring resources and hours are used where they benefit customers most.
* Identifying and resolving root‑cause issues with sustainable, long-term solutions.
* Prioritising colleague safety and ensuring the store always trades legally by coaching the team to use all security and safety tools effectively.
* Staying curious and seeking opportunities to serve our customers, communities and planet a little better every day.
Qualifications
* Proven experience leading and developing high-performing teams.
* Clear communication skills, with the ability to share knowledge and collaborate effectively to deliver strong results.
* A welcoming, customer-first approach, building strong relationships with colleagues and customers.
* Resilience and sound judgement to make effective decisions that support both customers and colleagues.
* Consistent energy and drive, inspiring confidence and motivating the team to deliver beyond expectations.
* Awareness of competitor activity and the ability to identify new ideas and initiatives to improve the store for customers.
EEO Statement
Disability Confident. We will generally offer an interview to any applicant who declares they have a disability and meets the minimum criteria for the job as defined by the employer.
Benefits
* Competitive salary with an excellent benefits package.
* Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays).
* Flexible working available from day one.
* 10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family.
* Free wellbeing services to support your mind, body and life.
* Life cover worth five times your pay and an award-winning pension with matching contributions up to 7.5%.
* A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes.
* Uniform provided, plus policies to support you through life's key moments.
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