Job Description
* Onsite in Erskine 3 days per week
* Inside IR35
* 6th May 2024 to 6th May 2025 (12-month contract)
* No clearance needed, financial check will be required
You'll be joining our clients Financial Services Delivery Team. You'll help them to continue to offer the highest levels of Service Delivery & Customer Satisfaction whilst looking after hardware returns end-to-end for our large portfolio of Asset Upcycling Services customers.
The role spans a wide spectrum of responsibility - including but not limited to onboarding new customers, coordinating hardware collections, interacting with & assisting our sales force, providing status reports & settling financially with our customers.
* Responsible for SOW system setup
* Pricing, banking details and factory obligations
* Prepare relevant quote terms for priced bids
* Create asset return requests in D365
* Responsibility for chain of custody tracking
* Monitor the input and throughput of returned assets as they are processed in the factory
* SPOC for factory status to AM (status desk)
* Perform final cost/margin analysis on assets received. (Product substitutions, product additions & removals, etc.)
* Execute asset reconciliation in D365
* Responsible for settlement accuracy and financial credit/rebill adjustments
* Payment requests and remittance confirmation
How you'll make your mark:
* Deliver the highest levels of Customer Care.
* Ensure strongest chain of custody for hardware in our care.
* Meet & exceed exacting customer KPIs.
* Own & resolve all issues to successful resolution in the client's view.
* Be single point of contact for your accounts.
* Collaborate - identify, share & implement best practices.
About you:
* Typically, 3+ years' experience in a related business.
Knowledge and Skills:
* Good knowledge of IT & Services industries.
* Ability to analyse problems & solve creatively.
* Communicate well verbally & in writing.
* Manage relationships well at all levels.
* Facilitate exceptional levels of service delivery.