IT Helpdesk - Customer Service
Location: Hillview House, 61 Church Road, Newtownabbey, BT36 7LQ
Hours: 37.5 hours, Monday to Friday, shifts between 8am-5pm.
Contract: Temporary
Pay: £16.00 per hour
Start Date: July
Our client is one of the UK's leading IT organisations, delivering innovative technology and software solutions to internal teams and external customers. As the first point of contact for users seeking technical assistance, you'll play a vital role in supporting a major transformation programme across the business.
What you'll be doing
You'll be central to ensuring every customer receives a high-quality support experience. This role focuses on assisting users across a specialist project, providing guidance and resolving technical issues as they return to full operational activity.
Handling customer enquiries - responding to incoming calls, emails, and portal requests with professionalism and accuracy
Logging and managing incidents - recording all issues and service requests, ensuring information is complete and correctly categorised
Delivering excellent customer service - offering clear communication, reassurance, and timely updates throughout the support process
Following up with users