NPP are recruiting for Tenant Liaison Officer on behalf of a market leader in the retrofit market. The candidate will be entrusted for managing the customer/resident relationship.
Responsibilities
* Consulting and supporting residents ensuring client satisfaction
* Identifying tenants needs
* Safely collating and recording client data
* Dealing with residents issues and establishing reasonable resolutions
* Developing effective working relationships between residents, clients and sub-contractors
* Carry out resident inductions, to include scope of works and surveys
* Resident profiling working with the site team to establish correct customer care
* Agree access arrangements with the residents and booking appointments
* Focus on social values and participating in community events and activities
This role would suit someone with experience of a similar role, with strong interpersonal skills and eye for detail to keep and maintain records