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Apprentice customer service coordinator

Inverness
Gap
Customer service coordinator
Posted: 7 May
Offer description

Please ensure you complete an application directly via the GAP Group Website.

GAP Group Apprentices are a key in ensuring our Depots have the right level of expertise, today, tomorrow and in future.

As an Apprentice Hire & Sales Co-ordinator (HSC) you will be enrolled in a blended learning programme where you will gain NVQ Level 2 in Hire Desk Operations through a mixture of on the job experience and online training through a leading training provider.

Our 2-year Apprenticeship Programme covers all the essential skills and principles you will need to become a HSC and you'll learn how to run an effective hire desk, including stock control and purchasing, driving sales and managing customer queries effectively whilst co-ordinating drivers to ensure customers' needs are met. You'll also study everything from customer service and sales skills to back office administration and credit control of a high-performing hire desk.

Our Apprenticeship Programme allows you to earn as you learn:

Apprentices under 18 joining our programme you will be required to work a maximum of 39 hours per week with a starting salary of £15,311 per annum.

Apprentices over 18 joining our programme you will be required to work a maximum of 42.5 hours per week with a starting salary of £16,686 per annum.

After successful completion of Year 1 you will automatically be placed on the National Minimum Wage rate for your age group.

To apply for the GAP Group Apprenticeship Programme you will need to demonstrate the following:

4 National 4's OR GCSE's Grades C or above
A keen interest in customer service and sales
High level of attention to detail and accuracy
Good communication and IT skillsGAP Group believe in rewarding their employees for their hard work and commitment, and offer the following benefits:

Competitive salary and bonus scheme
Up to 25 days annual leave plus bank holidays
The option to buy up to 5 days additional leave
Contributory Pension Scheme
Life Assurance
Employee Welfare Fund (Company-funded social events)
Cycle to Work Scheme
Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER

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