Sales Associate – Luxury Pre-Owned Watches & Jewellery
Location: Penthouse Showroom or Royal Exchange Boutique, London
Up to £35,000 plus a very strong commission scheme
Monday-Saturday 10-5pm
About Us
A leading name in luxury pre-owned watches and fine jewellery, renowned for exceptional sourcing, expert knowledge, and a personalised client experience. With a highly curated collection and an enviable reputation across social channels and the luxury market, the team delivers an unmatched buying journey for both new and established collectors.
They are expanding and looking for a polished, passionate Sales Associate to join the growing retail team. This role is perfect for someone who thrives in a premium environment and has a genuine interest in horology, fine jewellery, and luxury client service.
The Role
As a Sales Associate, you will play an integral part in the client experience—offering tailored advice, guiding clients through high-value purchases, and building long-term relationships. You’ll be working from either our exclusive penthouse showroom or our boutique in the Royal Exchange.
Key Responsibilities
* Deliver exceptional, personalised service to all clients
* Support customers through the full sales journey, from greeting to closing
* Maintain deep product knowledge of pre-owned luxury watches and jewellery
* Build and nurture strong client relationships to encourage repeat business
* Assist with product merchandising and showroom/store presentation
* Work with the wider team on stock management, pricing, and product updates
* Contribute to the overall brand experience, ensuring a seamless and premium feel
* Help support private appointments and VIP client viewings
About You
* Strong experience in luxury retail, watches, jewellery, or similar premium environment
* Confident communicator with excellent interpersonal skills
* Naturally client-focused, warm, and professional
* Passion for watches, jewellery, and the luxury market
* Sales-driven with the ability to meet and exceed targets
* Immaculate presentation and attention to detail
* Comfortable working in a fast-paced, high-value sales environment
* Reliable, proactive, and a strong team player
What We Offer
* Competitive salary + very competitive commission scheme
* Opportunity to work with a respected and rapidly growing luxury brand
* A premium, beautifully designed workspace—penthouse showroom or Royal Exchange
* Exposure to rare and high-end timepieces and jewellery
* A supportive and collaborative team culture