Family Contact Worker – Family Support Services
Location: Trafford & Surrounding Areas
Department: Children, Families and Wellbeing
Grade: Band 4
Hours: Full time (includes 2 in 4 Saturdays on rota)
Are you passionate about supporting vulnerable children and families? Trafford Council is looking for a Family Contact Worker to join our dedicated Family Support Services team.
As a Family Contact Worker, you’ll supervise contact sessions between children and their families, ensuring their safety and wellbeing is at the heart of everything you do. These sessions may take place at our Contact Centre in Trafford, in the community, or occasionally outside the borough in areas such as Stockport, Oldham, Chester, and Merseyside.
Key Responsibilities:
Supervise and support contact sessions for looked-after children aged 0–16 and their families
Organise contact activities in the community, ensuring robust risk assessments
Provide clear, objective reports to assist parenting assessments and court proceedings
Work closely with social workers, multi-agency teams, and partner organisations
Maintain accurate, timely records using systems such as Liquid Logic
Contribute to key meetings including LAC Reviews, Core Groups, and Case Conferences
Occasionally video final contact sessions for adoption cases
Attend court to provide evidence when required
About You:
NVQ Level 3 (or equivalent)
At least 1 year of experience in a relevant care or support environment
Strong communication skills – both written and verbal
Understanding of children’s development, safeguarding, and attachment theories
Ability to work with families facing complex challenges including abuse and neglect
Confident using electronic recording systems and managing sensitive data
Willing to work flexibly, including weekends (on a rota basis)
Must pass an Enhanced DBS check
This is a challenging but highly rewarding role, ideal for someone who is committed to improving outcomes for vulnerable children and who thrives in a multi-agency environment.
To apply, please email your CV or expression of interest to:
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