Job Description:
General Manager, Lincolnshire. Salary & benefits negotiable.
We are seeking a dynamic and experienced General Manager to oversee the day-to-day operations of resort in Lincolnshire that comprises accommodation, golf and food & beverage. In this pivotal role, you will lead a diverse team, ensure high standards of customer service, and focus on driving financial growth. If you are passionate about hospitality and thrive in a fast-paced, seasonal environment, this is the perfect opportunity to showcase your leadership and operational expertise. Key areas of focus will be food & beverage operations, housekeeping and maintenance of the site.
Job Duties
1. Oversee all aspects of the park’s operation, including accommodation, facilities, and grounds, ensuring smooth daily running and adherence to safety and quality standards.
2. Ensure guests receive a high standard of service, promoting repeat business and positive reviews.
3. Recruit, train, and develop staff, creating a motivated and high-performing team culture.
4. Develop and execute strategies to drive occupancy, boost revenue, and maximise profitability.
5. Monitor and manage the park’s budget, ensuring financial goals are met, and optimising resources for operational efficiency.
6. Address any issues related to park facilities or guest experience, working quickly to resolve problems and maintain standards.
7. Plan and prioritise work for individual team members or departments to meet annual park targets, maximising the efficient use of resources.
8. Investigate and resolve operational issues such as equipment breakdowns or facility disruptions, ensuring swift and safe solutions.
9. Tailor communication to suit the target audience, ensuring clarity in one-on-one and team discussions.
10. Build high-performance teams through clear communication and strong leadership, promoting collaboration and shared goals.
11. Foster a learning and development culture, encouraging team growth and professional development.
Requirements
12. Proven experience in a similar managerial role, preferably within the hospitality, hotels, or holiday park industry.
13. Strong leadership skills, with a proven track record in managing and developing teams.
14. Excellent customer service skills, with a commitment to ensuring guest satisfaction.
15. Strong interpersonal skills, able to build relationships with customers, staff, and stakeholders.
16. Ability to work well under pressure, make sound decisions, and prioritise tasks effectively.
17. Good knowledge of relevant IT systems, including Microsoft Word, Excel, and email.
18. Adaptable to the seasonal nature of the business, with availability to work some weekends and holidays.