CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Logistics Operative to join our team based in Birmingham. Key Responsibilities: Act as the go-to person for directions, assistance, and amenities in the building. Provide continued oversight and availability to visitors, clients, and employees to react to and resolve any issues that may arise. Provide on-floor support for BCP and emergency situations. Generate and maintain strong client relationships across the floor through open and consistent communication. Make decisions, guide behavior, and escalate issues. Maintain up-to-date Workplace Ambassador files (orientation, signage, etc.) in a central repository, i.e., SharePoint. Record Hazards in the Hazard tracker Respond and manage facilities helpdesk requests related to temperature/blinds/lighting etc. Daily Checks/activities/desk reset. Morning checks/audits Cleaning standards Faults and fix checks Locker allocation/reset. Lost property management. Inbound Royal Mail Items (addressed to client employees) will be received from the building landlord, security screened & delivered to the recipient floor drop-point, on the same day of receipt. Outbound Royal Mail Items will be collected from the floor Out Trays at a scheduled time each afternoon (3 pm?) and then injected into the Royal Mail network later that day (with the appropriate postage stamps / franking applied) Inbound Courier Packages (addressed to client employees) will be received from the building landlord, security screened & delivered to the recipient desk on a same-day basis. CBRE will ensure there is a robust chain-of-custody process, so we can prove that a package has been handed over to the recipient (or to one of their team-mates) Outbound Courier Booking & Dispatch: CBRE will facilitate the booking of outbound courier requests (either leveraging the firms preferred courier providers or a local CBRE partner) and will ensure that packages are dispatched on a same-day basis. client Inter-Office Mail: As part of the daily mail pickup process, CBRE will identify any internal mail items (i.e., to be delivered to other client office locations) and where necessary, arrange for those to be sent via a consolidated courier delivery. Processing of Unknown Recipient deliveries: The firm will occasionally receive deliveries without a clear client recipient name (i.e., letters simply addressed to the client) which can sometimes contain important documents, such as litigation notifications, or client complaints. We require the onsite CBRE team to open such items (being mindful that the content may be sensitive) and use sensible judgment to identify the appropriate GS recipient within the Bham office. If a local recipient cannot be identified, the mail item should be scanned and e-mailed to the London Mailroom Manager (Geoff Middleton & Kevin Wrigglesworth). Proactive Replenishment of on-floor Stationery Points: Scheduled servicing of on-floor shredding consoles: CBRE will provide first-level (basic) fix & triage of on-floor printer issues / support basic consumable replenishments (i.e. paper, toner & fusers) and where necessary, coordinate with the firms Managed Print Services vendor (HP) to arrange engineer call-outs or request replacement consumables. Success Measures: Achievement will be measured by specific targets/KPIs/metrics. These will include but are not limited to: Maintain high standards and performance. Seek opportunities to improve services and deliver more cost-effective ways of working. Manage agreed initiatives to ensure that the required goal is delivered to specification, timescale, and budget. Ensure quality, statutory, and legislative compliance and consistency of service via delivery work streams, in accordance with client expectations. Continually seek to improve client satisfaction - as demonstrated through the approved key performance indicators - or maintain current performance levels in a changing business environment. Ensure contractor/3rd party management meets CBRE requirements. Delivery against allocated SLAs Skills/Experience: The skills and experience required for this role include: Good knowledge and understanding of internal building systems and day to day operations. Demonstrable experience in driving quality and high standards. Demonstrable experience in dealing with suppliers/contractors/building managers. Good understanding of SLAs, KPIs (and associated measurements), with strong vendor contract management skills. Displays natural capability for strong communication. Understand the purpose and importance of their work. Embeds a culture of service excellence within their working environment. Able to align and drive the companys core values to help achieve targets. Able to manage both business as usual activities and initiatives that drive effective operational performance across the building. Multi-tasking skills will be a key attribute for the role. Able to work in a time-critical environment and react quickly to changing needs and priorities. Excellent interpersonal, communication, and negotiation skills. A logical, objective, and open-minded thinker. Self-motivated with the ability to drive delivery and results- able to work both individually and as part of a team. Resilient, tenacious, and optimistic; able to maintain motivation in a challenging and changing environment. Proficient in the use of Microsoft Office Suite (Word, Excel, PowerPoint)/general computer literacy. Proven customer relationship management pedigree, able to engage senior stakeholders both internally and customer team. Maintains effective communication on significant matters with and between all functional areas of the account team and the service delivery team. Manages clients business changes that impact service delivery. Have a strong customer service ethic. As one of CBREs core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the worlds largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking 128 in 2020. It also has been voted the industrys top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortunes Most Admired Companies for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol CBRE. Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment. GWSEMEA