Overview
Restaurant Team Member at Tim Hortons UK & Ireland Ltd. located in BT36 7QN. This is a permanent role with options for full-time and part-time hours. Tim Hortons is expanding across the UK and you will be part of a team delivering genuine Canadian hospitality.
We are looking for outgoing individuals who can provide exceptional guest experiences, whether greeting guests at the counter or helping create our bakery items. The role offers an hourly rate in line with National Minimum Wage and opportunities for growth within the company.
Responsibilities
* Welcoming every customer with a smile and being genuinely friendly at all times
* Delivering fast, friendly and accurate service to all customers
* Attempting to resolve simple customer enquiries and referring difficult enquiries to a Manager
* Ensuring food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
* Carrying out temperature checks and recording as per company process
* Completing daily and weekly cleaning schedules as per cleaning chart
* Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
* Adhering to restaurant performance standards for crew stations and as per shift manager directions
* Being aware of the goals and targets of the restaurant and contributing to achieving them
* Maintaining operational and kitchen areas to exceed customer cleanliness, comfort and convenience expectations, including restocking of workstations
* Reporting all work-related near misses, injuries and illnesses as soon as possible
* Following correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed
Qualifications and Requirements
* Positive team player with previous customer service experience in a dynamic, fast-paced environment
* Excellent communication skills with a strong focus on the customer
* Flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends)
* Passion for fantastic customer service and a genuine interest in coffee
Job Details
* Job type: Full-time & Part-time available
* Location: BT36 7QN
* Salary: Hourly paid (in line with National Minimum Wage)
Note
We are seeking motivated individuals to join a busy team in a fast-paced environment. This description reflects the responsibilities and requirements of the role as provided.
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