Day-to-day duties of the role will include:
* Answering phones and booking appointments
* Responding to queries via phone, in person and email
* Registering new clients
* Completing insurance forms
* Dispensing medications
* Taking payments
* And most importantly; providing a warm and welcoming experience to our clients arriving at the practice.
Previous Receptionist experience is essential, veterinary experience is a plus!
* Resilient with the ability to cope with potentially distressing and emotional situations
* An excellent communicator with strong empathy
* Excellent customer service skills and experience in dealing with members of the public
* A positive attitude and excellent teamwork skills
* Proficiency in Microsoft Office and other database management and operating systems
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
* Salary in line with the NMW
* Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
* Long Service Award - employees receive an extra day's annual leave for each year's service (up to a maximum of 5 days for 5 completed years)
* Supportive and collaborative team environment
* Staff discount scheme on Veterinary bills and products
* A range of health benefits including private healthcare
* Employee Assistance Programme and access to over 400 Mental Health First-Aiders
* and more!
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