Team Administrator, Office Based As a Public Sector Team Administrator, you will support the Public Sector Department so they can perform their duties in the most efficient way. You must have a keen eye for detail and be able to recall & retain information. Operational & Administrative Duties: * Adhere to all prescribed departmental procedures at all times. * Manage workload effectively, prioritising tasks in line with departmental needs and case deadlines. * Perform a wide range of administrative tasks to support Case Managers, ensuring accuracy and compliance with internal processes. * Travel to the archives in Manchester Report Production & Case Documentation: * Produce correspondence and documentation for Case Managers to review and sign off. * Create digital reports by: * Translating working family trees and supporting documents (birth, marriage, death certificates) into the dedicated software system. * Ensuring all data is accurate, complete, and presented in an interactive format for solicitors and other clients. * Updating the in‑house case management system and notifying the relevant Case Manager. * Compile interim and final reports, including: * Hand‑drawn and computerised family trees * Covering letters * Mailing lists * Copies of supporting certificates and agreements * Ensuring all updates are recorded in the case management system and communicated to the Case Manager. * Produce accurate reports for Solicitors and Local Authorities in the prescribed format and in accordance with internal procedures, ensuring all updates are logged appropriately. * Assist the Reception team with incoming calls when needed * General Admin tasks including supporting the daily postal duties including using the franking machine. Certificate Ordering & Ancillary Services: * Order certificates from the General Register Office (GRO) or local register offices, updating the case management system and Case Manager accordingly. * Assist with ancillary services such as divorce searches, probate searches, and will searches, including: * Making payments * Tracking progress * Recording updates in the case management system * Complete DWP search requests, including payment processing and tracking, ensuring all updates are recorded and communicated. Communication & Case Progression: * Provide timely and professional updates to Solicitors, Councils, and Beneficiaries on behalf of Case Managers. * Respond to correspondence promptly and provide regular updates as required by the department. * Record findings accurately in the prescribed format, including updates to family trees where necessary. The ideal candidate will have/be: - Educated to A Level Standard. - Ultra-organised and possess strong communication skills including a good telephone manner. - Basic knowledge of Microsoft systems - Able to manage large workloads working to tight deadlines. - An exemplary sickness & punctuality record - A proven team player. This is a great opportunity and salary is dependent upon experience. Apply now for more details