Receptionist
Job Summary
An exciting opportunity has arisen for a Receptionist based at Dane Garth Furness General Hospital, Barrow in Furness. The post covers the reception for Inpatients and Community Teams working on a Monday and Tuesday 8.30am - 4.30pm. We are inviting applications from individuals with excellent organisation skills, ability to work on your own or as a member of the wider admin team. The successful candidate will be able to communicate with staff, service users, visitors and carers in a professional manner and must be computer literate, able to use Microsoft Office packages and have a good telephone manner.
Main Duties
* Communicate with staff, service users and visitors on potentially difficult, sensitive and complex issues, requiring negotiation, empathy and reassurance skills.
* Maintain a high standard and professional reception service within base and Network.
* Maintain effective working relationships with staff at all levels, internal and external across the whole health economy.
* Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of the service.
* Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non‑judgemental and well‑informed response.
* Manage room booking systems and email inboxes.
* Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.
* Provide general office duties including typing, photocopying, mail distribution and dealing with enquiries.
* Demonstrate duties of role to new and less experienced staff.
About Us
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care. The Trust also provides a range of physical health and well‑being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area. The Trust encourages flexible working, believing that a positive work/life balance benefits NHS employees through improved health and wellbeing. Flexible working options include term time, part time, compressed hours, flexi‑time and career breaks.
Details
* Date posted: 15 October 2025
* Pay scheme: Agenda for change
* Band: 2
* Salary: £24,465 per annum, pro rata
* Contract: Permanent
* Working pattern: Part‑time
* Reference number: 351-BAY851-JD
* Job location: Dane Garth, Furness General Hospital, Barrow in Furness, LA14 4JR
Person Specification
* Qualifications:
o NVQ Level 2 in Customer Care or equivalent experience
o Willingness to commit to continuous personal development
* Knowledge:
o Knowledge of administrative systems and processes
o Understanding of confidentiality within the workplace
* Skills:
o Organised with the ability to respond to changing priorities
o Excellent communication and interpersonal skills
o Ability to make decisions and solve routine problems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and therefore it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Lancashire & South Cumbria NHS Foundation Trust
Dane Garth
Furness General Hospital
Barrow in Furness
LA14 4JR
Website: https://www.lscft.nhs.uk/
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