Job Description:
* Physically work on handling IT Asset inventory, IT Hardware, Application, and Workstation troubleshooting.
* Experience in Windows/ MAC OS & Good communication skills with the ability to converse comfortably with Senior Leaders (VIPs)
o To provide support for on-call escalations and do root cause analysis of the given issue.
o To independently resolve tickets within the agreed SLA of ticket volume and time.
o To adhere to quality standards, regulatory requirements, and company policies
o Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts
o To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases