Overview
Customer Service Specialist – Banking & Financial Services (Hybrid Bristol) at Teleperformance. Teleperformance is certified as a great place to work in the UK in 2025. The role involves delivering an outstanding customer experience across banking and financial services.
Start dates: 13th Oct 2025, 10th Nov 2025, 1 Dec 2025.
Responsibilities
* Provide exceptional and efficient customer service across telephone, email, webchat and social media channels.
* Use problem-solving skills to support customers, resolve queries and create a positive experience.
* Ensure all customers are supported in accordance with regulatory requirements that aim to protect customers.
* Have excellent attention to detail and be knowledgeable of client processes and products to best support the customer.
Qualifications / Skills
* A professional, polite and courteous telephone manner.
* Ability to deliver excellent service with an outgoing nature.
* Excellent verbal communication skills.
* Good listener with empathy, patience and understanding.
* Confident and proactive in dealing with difficult situations and conversations.
* High levels of accuracy and attention to detail.
* Driven to work towards achievable targets.
Role Details
* Salary: £13.35 per hour
* Location: Hybrid - Bristol Spectrum House. 2 days in the office, 3 days work from home after training and Grad Bay.
* Shifts: Full Time 40 hrs over 8.00 am - 8.00 pm, 5 days over Monday - Sunday. Full flexibility to work any shifts within these hours.
* Training: 3 weeks in office, then 3 weeks Grad Bay (full-time in the office).
* Contract: Permanent
Background & Compliance
* Right to Work in the UK
* Criminal Record Check
* Credit Check
* Any other associated checks
* Note: please be aware there is no time off/holiday request within the first 6 weeks of start date.
Values
* Process Excellence
* Collaboration
* Communication
* Emotional Intelligence
* Open-Mindedness
* Critical Thinking
* Solution Orientation
* Entrepreneurship
Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through official channels. If you receive suspicious communications, disregard them and report the incident. Your security is our priority.
Note: Only candidates meeting specific language proficiency scores will proceed on this campaign. If you pass the assessment but do not meet language requirements, we will endeavour to find other suitable roles where possible; otherwise, we reserve the right to reject your application.
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