As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service. Job Purpose To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards. Key Responsibilities Customer Service & Sales Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs. Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives. Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up. Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies. Product & Brand Knowledge Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage Communicate brand stories and product features with confidence and clarity Stay updated on new arrivals, seasonal launches, and promotional activities Boutique Operations Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines. Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture Key Performance Indicators (KPIs) Personal sales revenue Conversion rate (footfall to sales) Average transaction value (ATV) and Units per Transaction (UPT) Client satisfaction feedback and mystery shopper results CRM entry completion and data quality Visual merchandising compliance About You Skills & Qualifications Minimum 1 year of experience in retail, preferably luxury or premium Strong interpersonal and communication skills POS system knowledge and basic MS Office familiarity Fluent in English (additional languages preferred) Passion for fashion, customer service, and luxury brands Person Specification Outgoing, polished, and professional demeanour Service-driven and problem solving Team player with a proactive attitude Detail-oriented, punctual, and dependable Organized, and able to prioritize daily tasks Flexible with scheduling including weekends, evenings, and holidays About The Company Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Longchamp embraces five core values: Elegance – Providing a refined and polished customer experience Authenticity – Acting with honesty and professionalism Creativity – Encouraging innovation and fresh thinking Quality – Striving for excellence in service and product Sustainability – Committing to thoughtful, responsible business practices Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail.