PERMANENT ACCOUNT MANAGER JOB - OFFICE BASED – SCUNTHORPE - 32K CUSTOMER ACCOUNT MANAGER I am exclusively partnering with an extremely successful business based in Scunthorpe, renowned for its outstanding reputation in the market. With a long-term vision to be recognised as a leading SaaS provider in digital services, the company has recently launched an exciting new content platform—and we’re now looking for a passionate Account Manager to champion this product. About the Role:As the face of this innovative platform, you’ll play a pivotal role in driving customer engagement, retention, and product development. This is a unique opportunity to shape the future of a product from the ground up. Key Responsibilities: Manage customer accounts using Salesforce, including onboarding, demos, and ongoing support. Build strong relationships through phone, email, and face-to-face interactions. Drive customer retention by following up throughout the year and during renewal periods. Attend industry events and conferences across the UK, confidently representing the brand. Collaborate with internal teams to support product development and improvement. Create and schedule engaging LinkedIn content in partnership with the Head of Marketing. Use LinkedIn to build and maintain customer connections. Maintain and update company websites with relevant content. What We’re Looking For: Previous experience in account management, training, or a similar customer-facing role. A confident, professional communicator with a natural ability to build rapport. A proactive team player with a positive, easygoing attitude. Comfortable working in a fast-paced environment and contributing to a product from its early stages. Tech-savvy and familiar with platforms like Salesforce and LinkedIn. Ready to be part of something exciting? If you're passionate about customer relationships and want to help shape the future of a cutting-edge SaaS product, we’d love to hear from you. What you'll get in return 26 days holiday plus stats Free parking on site 100% working in the office alongside a supportive team Bonus scheme and opportunity to progress Enhance maternity pay Private healthcare Gym membership, cycle to work scheme EV scheme £500 per annum directed at self-learning What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4728293