We are seeking an experienced and inspiring General Manager to lead our Daylesford Organic farm shop in Pimlico. Our Pimlico location offers a curated selection of organic produce, sustainable homeware, and a seasonal caf menu crafted from ingredients sourced directly from our Cotswolds farm. As General Manager, you will oversee all aspects of the store's operations, ensuring exceptional customer service, team leadership, and alignment with Daylesford's commitment to sustainability and quality. Your responsibilities will include team development, sales performance, and maintaining the high standards that define the Daylesford brand. This role offers the opportunity to make a significant impact in a dynamic retail and hospitality environment. This is a fantastic opportunity for someone with a strong retail background, preferably in the fresh food area.
* Lead by example to build a motivated, high-performing team.
* Recruit top talent and support their growth through coaching and development.
* Drive a positive, inclusive, and production team culture.
* Food & Retail Excellence
o Deliver consistently high standards in caf food and fresh produce.
o Keep shelves full, displays impactful, and point-of-sale clear and effective.
* Customer Experience
o Champion outstanding service across caf and retail.
o Ensure every customer interaction is friendly, efficient, and knowledgeable.
* Commercial Focus
o Manage rotas and stock smartly to hit wage and waste targets.
o Inspire the team to boost spend per head and reduce stock variances.
* Sustainability & Purpose
o Support our B Corp journey and sustainability goals.
o Empower customers and partners to make conscious, positive choices.
Skills You Will Bring
People Management (Line Managers Only)
* Coach, delegate and give feedback to drive team performance and engagement.
* Proactively manage capability and performance issues with fairness and clarity.
Relationship Building
* Communicate clearly and consistently to inspire and motivate.
* Build strong, collaborative relationships across teams and with external partners.
Planning & Organisation
* Work at pace to deliver timely results.
* Create adaptable short- and medium-term plans to meet evolving needs.
Problem Solving
* Identify root causes and use data to make informed, practical decisions.
* Tackle challenges with a solution-focused mindset.
Personal Growth
* Own your development - step outside of your comfort zone to learn and grow.
* Share knowledge to support the growth of others.
Benefits
* Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.
* Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
* Private Medical: We offer subsidised private medical insurance through Bupa.
* Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
* Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
* Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
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